Understanding your CP311A notice

What this notice is about

Someone attempted to register online as your Designated official (DO)

Our records show that they attempted to access the information for the entity listed on the notice as a DO for your business tax account at IRS.gov/businessaccount.


What you need to do

If you agree and are aware of this registration, no action is needed.

If you disagree or were unaware of this registration, refer to the “Helpful information” section below to report potential unauthorized account access.

It’s important you contact us if:

  • This person didn’t initiate the registration to access information of this entity as a DO.
  • This person isn’t authorized to be a DO.
  • This person should be removed as a DO.

What you need to know about online access

  • The DO must be someone with the authority to legally bind the entity.
  • The DO will have access to features and tax information within your business tax account.
  • The DO will be able to manage other authorized users.

Online security tips:

  • You must have your username and password each time you access one of our online services.
  • Each user will need to request their own username and password.
  • Don’t share your username, password, or one-time security code.
  • We will never ask for your username, password or security code by phone, email, letter, or text message.

Helpful information

Please call the number provided in the notice to report unauthorized access or potential identity theft to protect your business account.