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New Members Join the Taxpayer Advocacy Panel

IR-2016-37, March 8, 2016

WASHINGTON — The Internal Revenue Service today announced it recommended and the Department of the Treasury has approved the selection of 32 new members to serve on the nationwide Taxpayer Advocacy Panel (TAP). The TAP is a federal advisory committee charged with providing taxpayer suggestions to improve IRS customer service.

The new TAP members will join 41 returning members to round out the panel of 73 volunteers for 2016. The new members were selected from more than 1,000 interested individuals who applied during an open recruitment period last spring and the pool of alternate members who applied in prior years.

The TAP listens to taxpayers, identifies issues, and makes suggestions for improving IRS service and customer satisfaction. Oversight and program support for the TAP are provided by the Taxpayer Advocate Service, an independent organization within the IRS that helps resolve taxpayer problems and makes administrative and legislative recommendations to mitigate systemic problems.

“To meet the needs of the taxpaying public, it is critical that the IRS listen to taxpayers to hear what their needs and preferences are,” said Nina E. Olson, the National Taxpayer Advocate. “The citizen volunteers who serve on the TAP are, first and foremost, taxpayers who bring a taxpayer perspective to bear in advising on the IRS’s taxpayer service activities.”

TAP members work with IRS executives on a variety of topics, with an emphasis on those involving the Wage & Investment and Small Business/Self-Employed Divisions. Members also serve as a conduit for bringing grassroots concerns raised by the taxpaying public to the attention of the IRS.

TAP members are U.S. citizens who volunteer to serve three-year appointments and are expected to devote 200 to 300 hours per year to panel activities. TAP members are demographically and geographically diverse, providing balanced representation from all 50 states, the District of Columbia and Puerto Rico. In addition, there is one TAP member from abroad who represents the interests of taxpayers working, living, or doing business abroad or in a U.S. territory.

A list of the new TAP members, by location, is included below.

Name

City

State/Territory

Terrence

Randolph

New Market

AL

Gary

Hoff

Hot Springs Village

AR

Lorena

Barham

New Haven

CT

Paul

Kurth

Washington DC

DC

Chardea

Murray

Jacksonville

FL

Son

Luu

Tyrone

GA

Collette

Keeton

Ellenwood

GA

Ruth

Tsujimura

Honolulu

HI

Scott

Hall

Louisville

KY

Felicia

Horton

Lexington

KY

Jon

Lumbra

Holyoke

MA

Ellen

Bemis

Presque Isle

ME

Mary

Florence

Kansas City

MO

MiCoya

Hutchins

Nashua

NH

Kathy

Davis

Albuquerque

NM

Mary Ann

Callahan

New York

NY

Brooks

White

Brooklyn

NY

Louis

Vlahos

Port Washington

NY

Diana

Nelson

Mason

OH

Sheila

Olsen

Lawton

OK

Dara

Hackett

Philadelphia

PA

Omar

Jana

Caguas

PR

Susan

Wennermark

Providence

RI

Blake

Parke

Sioux Falls

SD

William

Mason

Knoxville

TN

Randy

Williams

Memphis

TN

Ashley

Hunter

Austin

TX

Rodney

Steman

Hurst

TX

David

Jones

Hickory Creek

TX

Kelly

Hanssen

Austin

TX

Holly

Hoffman

Amherst

WI

Timothy

Bolin

Cheyenne

WY

Taxpayers can contact the TAP representative for their geographic area by calling 888-912-1227 toll-free or via the Internet at www.improveirs.org.

Taxpayers can also send written correspondence to the TAP at the following address:

Taxpayer Advocacy Panel (TAP)
TA: TAP, Room 1509
1111 Constitution Avenue, NW
Washington, D.C.  20224

Individuals interested in volunteering to serve on the TAP for 2017 may submit an application via the website www.improveirs.org during the next open recruiting period, which will begin later in March 2016.

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