About Form 3911, Taxpayer Statement Regarding Refund


Form 3911 is completed by the taxpayer to provide the Service with information needed to trace the nonreceipt or loss of the already issued refund check.

Current revision

Recent developments

Updated address, fax numbers, and tools list.

Mail or fax the form

Find the state you live in and use the mailing address, or fax number list below. Do not send anything other than a Form 3911 to the fax numbers below.

Maine, Maryland, Massachusetts, New Hampshire, Vermont

Andover Refund Inquiry Unit
310 Lowell St
Mail Stop 666
Andover, MA 01810

Georgia, Iowa, Kansas, Kentucky, Virginia

Atlanta Refund Inquiry Unit
4800 Buford Hwy
Mail Stop 112
Chamblee, GA 30341

Florida, Louisiana, Mississippi, Oklahoma, Texas

Austin Refund Inquiry Unit
3651 S IH 35 STOP 6542 
Austin, TX 78741-7855 

New York

Brookhaven Refund Inquiry Unit
1040 Waverly Ave
Mail Stop 547
Holtsville, NY 11742 

Alaska, Arizona, California, Colorado, Hawaii, Nevada, New Mexico, Oregon, Utah, Washington, Wisconsin, Wyoming

Fresno Refund Inquiry Unit
3211 S Northpointe Dr.
Mail Stop B2007
Fresno, CA 93725 

Arkansas, Connecticut, Delaware, Indiana, Michigan, Minnesota, Missouri, Montana, Nebraska, New Jersey, Ohio, West Virginia

Kansas City Refund Inquiry Unit
333 W Pershing Rd
Mail Stop 6800, N-2
Kansas City, MO 64108 

Alabama, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee

Memphis Refund Inquiry Unit
5333 Getwell Rd
Mail Stop 8422
Memphis, TN 38118 

District of Columbia, Idaho, Illinois, Pennsylvania, Rhode Island

Philadelphia Refund Inquiry Unit
2970 Market St
DP 3-L08-151
Philadelphia, PA 19104 

A foreign country, U.S. possession or territory, or use an APO or FPO address, or file Form 2555 or 4563, or are a dual-status alien.

Austin Refund Inquiry Unit
3651 S Interregional Hwy 35
Mail Stop 6542 AUSC
Austin, TX 78741 

For business entities

States west of the Mississippi should submit authorizations to Ogden; states east of the Mississippi should submit authorizations to Cincinnati. The exceptions are Arkansas and Louisiana submit authorizations to Cincinnati. Wisconsin authorizations are submitted to Ogden.

Cincinnati Refund Inquiry Unit
PO Box 145500
Mail Stop 536G
Cincinnati, OH 45250
Ogden Refund Inquiry Unit
1973 N Rulon White Blvd
Mail Stop 6733
Ogden, UT 84404

Other items you may find useful

If the taxpayer was expecting the refund as a paper check and is filing as Single, Married filing Separate or Head of Household, they are encouraged to begin a trace through one of our self-help methods:

Where’s My Refund? will display the status of your tax return for the current processing year plus two prior year returns.

IRS2Go app. Check your refund status, make a payment, find free tax preparation assistance, sign up for helpful tax tips. Available in both English and Spanish.

Get transcripts. The Get Transcript Service is for individual taxpayers to retrieve their own transcripts for their own purposes. Use by any other entities is prohibited.

Lost Refund. I lost my refund check. How do I get a new one?