About Form 3911, Taxpayer Statement Regarding Refund


Form 3911 is completed by the taxpayer to provide the Service with information needed to trace the nonreceipt or loss of the already issued refund check.

Current revision

Form 3911, Taxpayer Statement Regarding Refund (October 2022)PDF 

Recent developments

Updated address, fax numbers, and tools list.

Other items you may find useful

If the taxpayer was expecting the refund as a paper check and is filing as Single, Married filing Separate or Head of Household, they are encouraged to begin a trace through one of our self-help methods:

  • Where’s My Refund? will display the status of your tax return for the current processing year plus two prior year returns.
  • IRS2Go app. Check your refund status, make a payment, find free tax preparation assistance, sign up for helpful tax tips. Available in both English and Spanish.
  • Get transcripts The Get Transcript Service is for individual taxpayers to retrieve their own transcripts for their own purposes. Use by any other entities is prohibited.
  • Lost Refund I lost my refund check. How do I get a new one?

Mail or fax the form

Find the state you live in and use the mailing address, or fax number list below. Do not send anything other than a Form 3911 to the fax numbers below.

Maine, Maryland, Massachusetts, New Hampshire, Vermont

  • Andover Refund Inquiry Unit
    310 Lowell St
    Mail Stop 666
    Andover, MA 01810

Georgia, Iowa, Kansas, Kentucky, Virginia

  • Atlanta Refund Inquiry Unit
    4800 Buford Hwy
    Mail Stop 112
    Chamblee, GA 30341

Florida, Louisiana, Mississippi, Oklahoma, Texas

  • Austin Refund Inquiry Unit
    3651 S Interregional Hwy 35
    Mail Stop 6542 AUSC
    Austin, TX 78741 

New York

  • Brookhaven Refund Inquiry Unit
    1040 Waverly Ave
    Mail Stop 547
    Holtsville, NY 11742 

Alaska, Arizona, California, Colorado, Hawaii, Nevada, New Mexico, Oregon, Utah, Washington, Wisconsin, Wyoming

  • Fresno Refund Inquiry Unit
    3211 S Northpointe Dr.
    Mail Stop B2007
    Fresno, CA 93725 

Arkansas, Connecticut, Delaware, Indiana, Michigan, Minnesota, Missouri, Montana, Nebraska, New Jersey, Ohio, West Virginia

  • Kansas City Refund Inquiry Unit
    333 W Pershing Rd
    Mail Stop 6800, N-2
    Kansas City, MO 64108 

Alabama, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee

  • Memphis Refund Inquiry Unit
    5333 Getwell Rd
    Mail Stop 8422
    Memphis, TN 38118 

District of Columbia, Idaho, Illinois, Pennsylvania, Rhode Island

  • Philadelphia Refund Inquiry Unit
    2970 Market St
    DP 3-L08-151
    Philadelphia, PA 19104 

A foreign country, U.S. possession or territory, or use an APO or FPO address, or file Form 2555 or 4563, or are a dual-status alien.

  • Austin Refund Inquiry Unit
    3651 S Interregional Hwy 35
    Mail Stop 6542 AUSC
    Austin, TX 78741 

For Business Entities: States west of the Mississippi should submit authorizations to Ogden; states east of the Mississippi should submit authorizations to Cincinnati. The exceptions are Arkansas and Louisiana submit authorizations to Cincinnati. Wisconsin authorizations are submitted to Ogden.

  • Cincinnati Refund Inquiry Unit
    PO Box 145500
    Mail Stop 536G
    Cincinnati, OH 45250
  • Ogden Refund Inquiry Unit
    1973 N Rulon White Blvd
    Mail Stop 6733
    Ogden, UT 84404