Service Outage: June 29 This service will be unavailable from about 10 p.m. to 1 a.m. Eastern time on June 29, for planned maintenance. Thank you for your patience. In some instances, you will need to verify your identity and tax return information with the IRS. This helps prevent an identity thief from getting your refund. Who Must Use the Identity Verification Service Use this service only if: you received a 5071C letter, 5747C letter, 6331C letter, or 5447C letter, or; an IRS representative directed you to use it. If you received a 4883C letter or a 6330C letter, follow the instructions on the letter. You can't use this online service. What You Need to Verify Your Identity To register and verify your identity, you need: Photo identification, if you don't have an existing ID.me account or IRS username After You Verify Your Identity, You Must Verify Your Tax Return You must answer IRS questions about your tax return after verifying your identity. You’ll need the Form 1040-series tax return for the year shown on the letter If you don’t see these questions after you verify your identity, come back to this page & sign in again Verify Your Identity and Tax Return Accessibility Notes for Identity Verification Online There are compatibility issues with some assistive technologies. Refer to the Identity Verification Service Accessibility Guide for help if you use a screen reader, screen magnifier or voice command software. Frequently Asked Questions I completed a video chat with ID.me, authenticated, and received an email after I verified my identity. Do I need to do anything else? (added May 24, 2022) Yes , you must come back to idverify.irs.gov and sign in to complete tax return questions. I received one of the letters listed above, but I didn’t file a tax return. Can I still use this online service? (added March 30, 2022) Yes. You can use this service to tell us that you didn’t file or submit a tax return. This helps prevent an identity thief from getting your refund. What mailing address should I enter when creating an ID.me account? (added May 11, 2022) Enter your current address when verifying your identity with ID.me, even if this isn’t the same address that you used on your tax return. ID.me must be able to verify your address as part of the identity verification process. After verifying your identity, you must also answer IRS questions about your tax return. If you don’t see these questions after verifying your identity, come back to this page and sign in again. Should I file a Form 14039 to report identity theft if I received one of the letters above? (added March 30, 2022) No, you don’t need to file a Form 14039, Identity Theft Affidavit. Instead, use this service to tell us that you didn’t file or submit a tax return. Once I successfully complete this service, when will I receive my refund? (added March 14, 2022) After you verify your identity and tax return information using this service, it may take up to nine weeks to complete the processing of the return. Visit Where’s My Refund? or use the IRS2Go mobile app 2-3 weeks after using this service to check your refund status. Other Ways to Verify Your Identity If you can't verify your identity online or don't have the required documentation, please contact us using the toll-free number listed on your letter. To expedite the process when calling, you must have: Your 5071C letter, 5747C letter, 5447C letter, or 6331C letter The Form 1040-series tax return for the year shown on the letter Note: A Form W-2 or 1099 is not tax return Any other prior year tax return, if you filed one Any supporting W-2s, 1099s, Schedule C, Schedule F, etc. If we can't verify your identity over the phone, we may ask you to schedule an appointment at your local IRS office to verify your identity in person.