The company will receive a monthly invoice based on the number of requests the IRS has processed since the last invoice. If a participant fails to pay an invoice timely, the participant will be suspended from the Program until such time that all outstanding invoices have been paid in full. Invoices outstanding past 30 days will be subject to interest, penalties, and administrative charges and will be subject to the Treasury Offset Program (TOP). For more information regarding the TOP, please refer to the U.S. Treasury’s Financial Management Service’s website.
Please contact the IVES program office: Roxanne Jones (801) 620-6750, John Rice (859) 320-3686 or Mary Ray (816) 499-4532, to address billing questions or disputes with the billed amount. Disputes must be raised with the program office within 15 days of the receipt of the invoice.
Payments must be made electronically by credit card or bank transfer via the IVES Payment Page. The customer must input the company’s name, address, and point of contact’s name, telephone number and e-mail address. Payment information from the billing statement must also be entered, including the customer number, invoice number, payment amount and the billing period. Again, only credit card or bank transfer payments will be accepted.