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Customer support

The IDES Help Desk assists authorized users with questions related to IDES, such as:

  • Enrollment
  • Adding and Disabling Users
  • File Uploads and Downloads
  • Usernames
  • Password Resets
  • Metadata
  • Alert Codes and Preferences

For data preparation questions, please review IDES FAQs for more information.  The IDES customer support team cannot respond to tax law questions regarding FATCA regulations or instructions to prepare Form 8966.

How to contact:

IDES Customer Support: www.ides-support.com
1-800-613-IDES (4337) or 605-271-0311
Hours: Monday - Friday, 8:00 am to 5:00 pm in  your time zone, except U.S. federal holidays.

 

 

Page Last Reviewed or Updated: 08-Aug-2016