Make an Appointment Taxpayer Assistance Centers operate by appointment. When you arrive, wear a mask and stay 6 feet away from others. Reschedule your appointment if you feel ill. Get Faster Service You can get help with most tax issues online or by phone. On IRS.gov you can: Set up a payment plan Get a transcript of your tax return Make a payment Check on your refund Find answers to many of your tax questions File your tax return online View your account information Find out where to file your return Get help preparing your taxes by volunteers Get Help with Your Taxes In-Person You need to make an appointment to visit a Taxpayer Assistance Center (TAC). To make an appointment: Choose the office that has the services you need To see the services available, click on "Services Available" in the table below Not all services are available at every TAC office Call the appointment number for the office you need to visit Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn't English, our telephone interpreters will help you. Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number. Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras. Virtual Assistance provides a safe, secure environment for taxpayers to get service in a face-to-face setting without visiting a traditional TAC. Virtual assistance involves taxpayers interacting with live assistors located in a different geographic location via an IRS computer. This method of face-to-face service is now available at selected IRS partner locations. Find a New York Taxpayer Assistance Center Hours of operation are subject to change. City Street Address Days/Hours of Service Telephone Albany Clinton Ave. & N. Pearl St. Albany, NY 12207 Monday - Friday 8:30 a.m. - 4:30 p.m. Services Available Office Information518-427-4250 Make Appointment844-545-5640 Bethpage 999 Stewart Ave. Bethpage, NY 11714 Monday - Friday 8:30 a.m. - 4:30 p.m. Services Available Office Information516-576-7428 Make Appointment844-545-5640 Binghamton 15 Henry St. Binghamton, NY 13901 Monday - Friday 8:30 a.m. - 4:30 p.m. (Closed for lunch 1 - 2 p.m.) Services Available Office Information607-721-0338 Make Appointment844-545-5640 Bronx 1200 Waters Pl. Bronx, NY 10461 Monday - Friday 8:30 a.m. - 4:30 p.m. Services Available Office Information718-536-3660 Make Appointment844-545-5640 Brooklyn 2 MetroTech Center Brooklyn, NY 11201 Monday - Friday 8:30 a.m. - 4:30 p.m. Services Available Office Information718-834-6559 Make Appointment844-545-5640 Buffalo 130 South Elmwood Ave. Buffalo, NY 14202 Monday - Friday 8:30 a.m. - 4:30 p.m. Services Available Office Information716-961-5100 Make Appointment844-545-5640 Elmhurst 57-07 Junction Blvd, Elmhurst, NY 11373 Monday - Friday 8:30 a.m. - 4:30 p.m. Services Available Office Information347-665-0171 Make Appointment844-545-5640 Elmira 147 West Gray St. Suite 108 Elmira, NY 14901 Monday - Friday 8:30 a.m.- 4:30 p.m. (Closed for lunch 1 - 2 p.m.) **This TAC is closed 3/5 & 3/12-3/26** Services Available Office Information607-767-1012 Make Appointment844-545-5640 Hauppauge 1180 Veterans Memorial Hwy. Hauppauge, NY 11788 Monday - Friday 8:30 a.m. - 4:30 p.m. Services Available Office Information631-851-4726 Make Appointment844-545-5640 Jamestown 201 West Third St. Jamestown, NY 14701 **This TAC is currently closed** Office Information716-961-5100 New York (Harlem) 2116 Adam Clayton Powell Jr Blvd New York, NY 10027 Monday - Friday 8:30 a.m. - 4:30 p.m. Services Available Office Information212-803-1069 Make Appointment844-545-5640 New York (Downtown) 290 Broadway New York, NY 10007 Monday - Friday 8:30 a.m. - 4:30 p.m. Services Available Office Information212-436-1000 Make Appointment844-545-5640 Poughkeepsie 191 Main St. Poughkeepsie, NY 12601 Monday - Friday 8:30 a.m. - 4:30 p.m. (Closed for lunch 12:30 - 1:30 p.m.) Services Available Office Information845-451-7101 Make Appointment844-545-5640 Queensbury 375 Bay Rd. Queensbury, NY 12804 Monday - Friday 8:30 a.m. - 4:30 p.m. (Closed for lunch 1 - 2 p.m.) Services Available Office Information518-798-6047 Make Appointment844-545-5640 Rochester 255 East Ave. Rochester, NY 14604 Monday - Friday 8:30 a.m. - 4:30 p.m. Services Available Office Information585-269-7307 Make Appointment844-545-5640 Staten Island Virtual Assistance By Appointment Only **This TAC is currently closed** Make Appointment844-545-5640 Syracuse One Park Place 300 South State St. Syracuse, NY 13202 Monday - Friday 8:30 a.m.-4:30 p.m. (Closed for lunch 1-2 p.m.) Services Available Office Information315-448-0807 Make Appointment844-545-5640 Utica 10 Broad St. Utica, NY 13501 Monday - Friday 8:30 a.m.- 4:30 p.m. (Closed for lunch 1-2 p.m.) **This TAC is closed 3/1-6/18** Services Available Office Information315-793-1952 Make Appointment844-545-5640 West Nyack 242 W. Nyack Rd. West Nyack, NY 10994 Monday - Friday 8:30 a.m.- 4:30 p.m. (Closed for lunch 12 noon - 1 p.m.) Services Available Office Information845-627-1487 Make Appointment844-545-5640 White Plains 210 E. Post Rd. White Plains, NY 10601 Monday - Friday 8:30 a.m. - 4:30 p.m. (Closed for lunch 1 - 2 p.m.) Services Provided Office Information914-684-7302 Make Appointment844-545-5640 What to Do If You Can't Resolve Your Issue If you can't resolve your situation with us: Call your local Taxpayer Advocate Service: Albany: 518-292-3001 Brooklyn: 718-834-2200 Buffalo: 716-961-5300 Manhattan: 212-436-1011 If you are outside New York, call 877-777-4778 See Publication 1546, The Taxpayer Advocate Service of the IRS PDF For more information, see Tax Topic 104. Partner with Us to Help Taxpayers We partner with organizations across the country to help taxpayers. Your organization can help us bring tax education and assistance to millions of people. Find out how to: Become an IRS Partner Apply for a Volunteer Income Tax Assistance (VITA) or Tax Counseling for the Elderly (TCE) Grant Become an IRS Tax Preparation Volunteer Help small business and self-employed taxpayers by contacting your local Stakeholder Liaison (SL) office Related Items Telephone Assistance Where to File Paper Tax Returns With or Without a Payment International Taxpayers Payment Plans Installment Agreements