Contact My Local Office in New York

 

Get Faster Service

You can get help with most tax issues online or by phone. On IRS.gov you can:

Get Help with Your Taxes In-Person

You need to make an appointment to visit a Taxpayer Assistance Center (TAC).

To make an appointment:

  1. Choose the office that has the services you need
    • To see the services available, click on "Services Available" in the table below
    • Not all services are available at every TAC office
  2. Call the appointment number for the office you need to visit
    • Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn't English, our telephone interpreters will help you.

Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number.

Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras.

Virtual Assistance provides a safe, secure environment for taxpayers to get service in a face-to-face setting without visiting a traditional TAC. Virtual assistance involves taxpayers interacting with live assistors located in a different geographic location via an IRS computer. This method of face-to-face service is now available at selected IRS partner locations.

Find a New York Taxpayer Assistance Center

Hours of operation are subject to change.

City Street Address Days/Hours of Service Telephone
Albany Clinton Ave. &
N. Pearl St.
Albany, NY 12207

Monday - Friday 8:30 a.m. - 4:30 p.m.

Services Available

Office Information
518-427-4250

Make Appointment
844-545-5640

Bethpage 999 Stewart Ave.
Bethpage, NY 11714

Monday - Friday 8:30 a.m. - 4:30 p.m.

Services Available

Office Information
516-576-7428

Make Appointment
844-545-5640

Binghamton 15 Henry St.
Binghamton, NY 13901

Monday - Friday 8:30 a.m. - 4:30 p.m.
(Closed for lunch 1 - 2 p.m.)

Services Available

Office Information
607-721-0338

Make Appointment
844-545-5640

Bronx 1200 Waters Pl.
Bronx, NY 10461

Monday - Friday 8:30 a.m. - 4:30 p.m.

Services Available

Office Information
718-536-3660

Make Appointment
844-545-5640

Brooklyn 2 MetroTech Center
Brooklyn, NY 11201

Monday - Friday 8:30 a.m. - 4:30 p.m.

Services Available

Office Information
718-834-6559

Make Appointment
844-545-5640

Buffalo 130 South Elmwood Ave.
Buffalo, NY 14202

Monday - Friday 8:30 a.m. - 4:30 p.m.

Services Available

Office Information
716-961-5100

Make Appointment
844-545-5640

Elmhurst 57-07 Junction Blvd,
Elmhurst, NY 11373

Monday - Friday 8:30 a.m. - 4:30 p.m.

Services Available

Office Information
347-665-0171

Make Appointment
844-545-5640

Elmira 147 West Gray St.
Suite 108
Elmira, NY 14901

Monday - Friday 8:30 a.m.- 4:30 p.m.
(Closed for lunch 1 - 2 p.m.)

**This TAC is closed 11/20, 11/25-11/27, 12/4, 12/11, 12/18 & 12/23 - 12/31**

Services Available

Office Information
607-767-1012

Make Appointment
844-545-5640

Hauppauge 1180 Veterans
Memorial Hwy.
Hauppauge, NY 11788

Monday - Friday 8:30 a.m. - 4:30 p.m.

Services Available

Office Information
631-851-4726

Make Appointment
844-545-5640

Jamestown 201 West Third St.
Jamestown, NY 14701

**This TAC is currently closed**

 

Office Information
716-961-5100

New York
(Harlem)

2116 Adam Clayton Powell Jr Blvd
New York, NY 10027

Monday - Friday 8:30 a.m. - 4:30 p.m.

Services Available

Office Information
212-803-1069

Make Appointment
844-545-5640

New York
(Downtown)
290 Broadway
New York, NY 10007 

Monday - Friday 8:30 a.m. - 4:30 p.m.

Services Available

Office Information
212-436-1000

Make Appointment
844-545-5640

Poughkeepsie 191 Main St.
Poughkeepsie, NY 12601 

Monday - Friday 8:30 a.m. - 4:30 p.m.
(Closed for lunch 12:30 - 1:30 p.m.)

Services Available

Office Information
845-451-7101

Make Appointment
844-545-5640

Queensbury 375 Bay Rd.
Queensbury, NY 12804 

Monday - Friday 8:30 a.m. - 4:30 p.m.
(Closed for lunch 1 - 2 p.m.)

**This TAC is closed 12:30-2:30 p.m. 12/14 & 2/3 - 2/5**

Services Available

Office Information
518-798-6047

Make Appointment
844-545-5640

Rochester 255 East Ave.
Rochester, NY 14604 

Monday - Friday 8:30 a.m. - 4:30 p.m.

**This TAC is closed 11/20 & 11/23**

Services Available

Office Information
585-269-7307

Make Appointment
844-545-5640

Staten Island
Virtual
Assistance
By Appointment Only

**This TAC is currently closed**

 

Make Appointment
844-545-5640
Syracuse One Park Place
300 South State St.
Syracuse, NY  13202 

Monday - Friday 8:30 a.m.-4:30 p.m.
(Closed for lunch 1-2 p.m.)

**This TAC closes at 11 a.m. 12/4**

Services Available

Office Information
315-448-0807

Make Appointment
844-545-5640

Utica 10 Broad St.
Utica, NY  13501 

Monday - Friday 8:30 a.m.- 4:30 p.m.
(Closed for lunch 12 noon - 1 p.m.)

Services Available

 

Office Information
315-793-1952

Make Appointment
844-545-5640

West Nyack 242 W. Nyack Rd.
West Nyack, NY 10994 

**This TAC is currently closed**

 

Office Information
845-627-1487

White Plains 210 E. Post Rd.
White Plains, NY 10601 

**This TAC is currently closed**

 

Office Information
914-684-7302

What to Do If You Can't Resolve Your Issue

If you can't resolve your situation with us:

For more information, see Tax Topic 104.

Partner with Us to Help Taxpayers

We partner with organizations across the country to help taxpayers. Your organization can help us bring tax education and assistance to millions of people.

Find out how to: