Contact My Local Office in New York

Get Faster Service

You can get help with most tax issues online or by phone. On IRS.gov you can:

• Set up a payment plan
• Get a transcript of your tax return
• Make a payment
• Check on your refund
• Find answers to many of your tax questions
• File your tax return online
• View your account information
• Find out where to file your return
• Get help preparing your taxes by volunteers

Get Help with Your Taxes In-Person

You need to make an appointment to visit a Taxpayer Assistance Center (TAC).

To make an appointment:

1. Choose the office that has the services you need
   • To see the services available, click on "Services Available" in the table below
   • Not all services are available at every TAC office
2. Call the appointment number for the office you need to visit
   • Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn't English, our telephone interpreters will help you.

Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number.

Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras.

Virtual Assistance provides a safe, secure environment for taxpayers to get service in a face-to-face setting without visiting a traditional TAC. Virtual assistance involves taxpayers interacting with live assistors located in a different geographic location via an IRS computer. This method of face-to-face service is now available at selected IRS partner locations.

Find a New York Taxpayer Assistance Center

Hours of operation are subject to change.

What to Do If You Can't Resolve Your Issue

If you can't resolve your situation with us:

• Call your local Taxpayer Advocate Service:
  • Albany: 518-292-3001
  • Brooklyn: 718-834-2200
  • Buffalo: 716-961-5300
  • Manhattan: 212-436-1011
• If you are outside New York, call 877-777-4778
• See Publication 1546, The Taxpayer Advocate Service of the IRS PDF

For more information, see Tax Topic 104.

Partner with Us to Help Taxpayers

We partner with organizations across the country to help taxpayers. Your organization can help us bring tax education and assistance to millions of people.

Find out how to:

• Become an IRS Partner
• Apply for a Volunteer Income Tax Assistance (VITA) or Tax Counseling for the Elderly (TCE) Grant
• Become an IRS Tax Preparation Volunteer
• Help small business and self-employed taxpayers by contacting your local Stakeholder Liaison (SL) office