Contact My Local Office in North Carolina

 

Get Faster Service

You can get help with most tax issues online or by phone. On IRS.gov you can:

Get Help with Your Taxes In-Person

You need to make an appointment to visit a Taxpayer Assistance Center (TAC).

To make an appointment:

  1. Choose the office that has the services you need
    • To see the services available, click on "Services Available" in the table below
    • Not all services are available at every TAC office
  2. Call the appointment number for the office you need to visit
    • Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn't English, our telephone interpreters will help you.

Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number.

Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras.

Virtual Assistance provides a safe, secure environment for taxpayers to get service in a face-to-face setting without visiting a traditional TAC. Virtual assistance involves taxpayers interacting with live assistors located in a different geographic location via an IRS computer. This method of face-to-face service is now available at selected IRS partner locations.

Find a North Carolina Taxpayer Assistance Center

Hours of operation are subject to change.

City Street Address Days/Hours Of Service Telephone
Asheville

151 Patton Ave.
Asheville, NC 28801 

 

Monday-Friday - 8:30 a.m. - 4:30 p.m.
(Closed for lunch 11:30 a.m. - 12:30 p.m.)

Services Available

Office Information
828-271-4764 

Make Appointment
844-545-5640

Charlotte Five Resource Square, 
10715 David Taylor Dr.
Charlotte, NC 28262 

Monday-Friday - 8:30 a.m. - 4:30 p.m.

Services Available

Office Information
704-548-4100 

Make Appointment
844-545-5640

Durham Virtual Assistance By Appointment Only

**This TAC is currently closed**

Make Appointment
844-545-5640
Fayetteville 225 Green St.
Fayetteville, NC 28301 

**This TAC is currently closed**

 

Office Information
910-223-3580 

Greensboro 4905 Koger Blvd.
Greensboro, NC 27407 

**This TAC is currently closed**

Office Information
336-574-6024 

Greenville 2835 South Charles Blvd.
Greenville, NC 27858

Monday-Friday - 8:30 a.m. - 4:30 p.m.
(Closed for lunch noon – 1 p.m.)

Services Available

Office Information
252-561-4040 

Make Appointment
844-545-5640

Hickory 1930 3rd Ave. Lane SE
Hickory, NC 28602 

Monday-Friday - 8:30 a.m. - 4:30 p.m.
(Closed for lunch noon – 1 p.m.)

Services Available

Office Information
828-267-7655 

Make Appointment
844-545-5640

Raleigh 7751 Brier Creek Pkwy
Raleigh, NC 27617 

Monday-Friday - 8:30 a.m. - 4:30 p.m.

Services Available

Office Information
919-850-1100

Make Appointment
844-545-5640

Wilmington 3340 Jaeckle Dr.
Wilmington, NC 28403 

Monday-Friday - 8:30 a.m. - 4:30 p.m.
(Closed for lunch noon - 1 p.m.)

Services Available

Office Information
910-254-5198 

Make Appointment
844-545-5640

Winston-Salem 1677 Westbrook Plaza
Winston-Salem, NC 27103 

Monday-Friday - 8:30 a.m. - 4:30 p.m.
(Closed for lunch noon – 1 p.m.)

Services Available

Office Information
336-659-2740 

Make Appointment
844-545-5640

What to Do If You Can't Resolve Your Issue

If you can't resolve your situation with us:

For more information, see Tax Topic 104.

Partner with Us to Help Taxpayers

We partner with organizations across the country to help taxpayers. Your organization can help us bring tax education and assistance to millions of people.

Find out how to: