Make an Appointment Taxpayer Assistance Centers operate by appointment. Follow these guidelines: If your area has a high or substantial transmission rate or you aren’t fully vaccinated, wear a mask Stay 6 feet away from others Reschedule your appointment if you feel ill Get Faster Service You can get help with most tax issues online or by phone. On IRS.gov you can: Set up a payment plan Get a transcript of your tax return Make a payment Check on your refund Find answers to many of your tax questions File your tax return online View your account information Find out where to file your return Get help preparing your taxes by volunteers Get Help with Your Taxes In-Person You need to make an appointment to visit a Taxpayer Assistance Center (TAC). To make an appointment: Choose the office that has the services you need To see the services available, click on "Services Available" in the table below Not all services are available at every TAC office Call the appointment number for the office you need to visit Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn't English, our telephone interpreters will help you. Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number. Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras. Find an Ohio Taxpayer Assistance Center Hours of operation are subject to change. City Street Address Days/Hours of Service Telephone Akron 2 S. Main St. Akron, OH 44308 Monday-Friday 8:30 a.m.-4:30 p.m. (Closed for lunch noon - 1 p.m.) Services Available Office Information330-319-9800 Make Appointment844-545-5640 Canton 301 McKinley Ave. SW Canton, OH 44702 Monday-Friday 8:30 a.m.-4:30 p.m. (Closed for lunch 12:30 - 1:30 p.m.) **This TAC is closed 12/20-12/24** Services Available Office Information330-588-4417 Make Appointment844-545-5640 Cincinnati 550 Main St. Cincinnati, OH 45202 Monday-Friday 8:30 a.m.-4:30 p.m. Services Available Office Information513-263-3333 Make Appointment844-545-5640 Cleveland 1240 E. Ninth St. Cleveland, OH 44199 Monday-Friday 8:30 a.m.-4:30 p.m. (Closed for lunch noon - 1 p.m.) Services Available Office Information216-415-3442 Make Appointment844-545-5640 Columbus 200 N. High St. Columbus, OH 43215 Monday-Friday 8:30 a.m.-4:30 p.m.**(Closed for lunch 11:30 a.m.-12:30 p.m. 11/18-1/3 & 1/14)** **This TAC is closed 11/29** Services Available Office Information614-280-8691 Make Appointment844-545-5640 Dayton 200 W. Second St. Dayton, OH 45402 Monday-Friday 8:30 a.m.-4:30 p.m.**(Closed for lunch 11:30 a.m.-12:30 p.m. 12/17, 12/22-1/3 & 1/14)** Services Available Office Information937-610-2182 Make Appointment844-545-5640 Lima 401 W. North St. Lima, OH 45801 Monday-Friday 8:30 a.m.-4:30 p.m. (Closed for lunch 12:30 - 1:30 p.m.) **This TAC closes at 2:30 p.m. 12/23** Services Available Office Information419-223-5873 Make Appointment844-545-5640 Mansfield Mansfield, OH 44902 By Appointment Only **This TAC is currently closed** Make Appointment844-545-5640 Toledo Four Seagate 433 N. Summit Toledo, OH 43604 Monday-Friday 8:30 a.m. - 4:30 p.m. **This TAC is closed 12/27** Services Available Office Information419-213-5165 Make Appointment844-545-5640 Youngstown 10 E. Commerce St. Youngstown, OH 44503 Monday-Friday 8:30 a.m.-4:30 p.m. (Closed for lunch noon - 1 p.m.) Services Available Office Information330-746-0006 Make Appointment844-545-5640 What to Do If You Can't Resolve Your Issue If you can't resolve your situation with us: If you are in the Cincinnati area, call the Taxpayer Advocate Service at 513-263-3260 If you are outside of the Cincinnati area, call 877-777-4778 See Publication 1546, The Taxpayer Advocate Service of the IRS PDF For more information, see Tax Topic 104. Partner with Us to Help Taxpayers We partner with organizations across the country to help taxpayers. Your organization can help us bring tax education and assistance to millions of people. Find out how to: Become an IRS Partner Apply for a Volunteer Income Tax Assistance (VITA) or Tax Counseling for the Elderly (TCE) Grant Become an IRS Tax Preparation Volunteer Help small business and self-employed taxpayers by contacting your local Stakeholder Liaison (SL) office Related Items Telephone Assistance Where to File Paper Tax Returns With or Without a Payment International Taxpayers Payment Plans Installment Agreements
