Make an Appointment Taxpayer Assistance Centers operate by appointment. Follow these guidelines: If your area has a high or substantial transmission rate or you aren’t fully vaccinated, wear a mask Stay 6 feet away from others Reschedule your appointment if you feel ill Get Faster Service You can get help with most tax issues online or by phone. On IRS.gov you can: Set up a payment plan Get a transcript of your tax return Make a payment Check on your refund Find answers to many of your tax questions File your tax return online View your account information Find out where to file your return Get help preparing your taxes by volunteers Get Help with Your Taxes In-Person You need to make an appointment to visit a Taxpayer Assistance Center (TAC). To make an appointment: Choose the office that has the services you need To see the services available, click on "Services Available" in the table below Not all services are available at every TAC office Call the appointment number for the office you need to visit Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn't English, our telephone interpreters will help you. Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number. Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras. Virtual Assistance provides a safe, secure environment for taxpayers to get service in a face-to-face setting without visiting a traditional TAC. Virtual assistance involves taxpayers interacting with live assistors located in a different geographic location via an IRS computer. This method of face-to-face service is now available at selected IRS partner locations. Find a Vermont Taxpayer Assistance Center Hours of operation are subject to change. City Street Address Days/Hours of Service Telephone Brattleboro 1222 Putney Rd. Brattleboro, VT 05304 **This TAC is currently closed** Office Information802-257-4825 Burlington 128 Lakeside Ave. Innovation Center, 2nd Floor Burlington, VT 05401 Monday-Friday - 8:30 a.m.-4:30 p.m. (Closed for lunch 1 – 2 p.m.) Services Available Office Information802-859-9308 Make Appointment844-545-5640 Montpelier Virtual Assistance By Appointment Only **This TAC is currently closed** Make Appointment844-545-5640 Rutland Virtual Assistance By Appointment Only **This TAC is currently closed** Make Appointment844-545-5640 What to Do If You Can't Resolve Your Issue If you can't resolve your situation with us: If you are in the Burlington area, call the Taxpayer Advocate Service at 802-859-1052 If you are outside of the Burlington area, call 877-777-4778 See Publication 1546, The Taxpayer Advocate Service of the IRS PDF For more information, see Tax Topic 104. Partner with Us to Help Taxpayers We partner with organizations across the country to help taxpayers. Your organization can help us bring tax education and assistance to millions of people. Find out how to: Become an IRS Partner Apply for a Volunteer Income Tax Assistance (VITA) or Tax Counseling for the Elderly (TCE) Grant Become an IRS Tax Preparation Volunteer Help small business and self-employed taxpayers by contacting your local Stakeholder Liaison (SL) office Related ITems Telephone Assistance Where to File Paper Tax Returns With or Without a Payment International Taxpayers Payment Plans Installment Agreements
