Contact My Local Office in Wisconsin

Face-to-Face Tax Help

Nearly every tax issue can now be resolved online or by phone from the convenience of your home or office. Through IRS.gov you can:

All Taxpayer Assistance Centers (TACs) now operate by appointment. When calling to schedule an appointment, customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m.

Virtual Assistance provides a safe, secure environment for taxpayers to get service in a face-to-face setting without visiting a traditional TAC. Virtual assistance involves taxpayers interacting with live assistors located in a different geographic location via an IRS computer. This method of face-to-face service is now available at selected IRS partner locations.

Caution: Many of our offices are located in Federal Office Buildings. These buildings may not allow visitors to bring in cell phones with camera capabilities.

Multilingual assistance is available in every office through telephone interpreters. Hours of operation are subject to change.

Before visiting your local office click on "Services Provided" in the chart below to see what services are available. Services are limited and not all services are available at every TAC office and may vary from site to site.

City

 

 

Street Address Days/Hours of Service Telephone
Appleton  1901B East Capitol Dr.

Appleton, WI 54911 

Monday-Friday - 8:30 a.m.-4:30 p.m.
(Closed for lunch 12 noon - 1 p.m.)

**This office opens at 10:45 a.m. 11/27**

**This office is closed 11/29**

Services Provided

Office Information

920-996-4860 

Make Appointment

844-545-5640

Eau Claire  2403 Folsom St.

Eau Claire, WI 54703

 **This TAC is currently closed**

Office Information

715-930-1663 

Green Bay  440 Security Blvd.

Green Bay, WI 54313 

**This TAC is currently closed**

Office Information

920-662-5999

LaCrosse  425 State St.

LaCrosse, WI 54601 

Monday-Friday - 8:30 a.m.-4:30 p.m.
(Closed for lunch 12 noon - 1 p.m.)

**Effective December 13, 2019 TAC closed until further notice**

Services Provided

Office Information

608-785-0246 

Make Appointment

844-545-5640

Madison 

1242 Fourier Dr.
Ste. 200
Madison, WI 53717

Monday-Friday - 8:30 a.m.- 4:30 p.m.
(Closed for lunch 12 noon - 1 p.m.)

Services Provided

Office Information

608-421-7898

Make Appointment

844-545-5640

Milwaukee  211 W. Wisconsin Ave.

Milwaukee, WI 53203 

Monday-Friday - 8:30 a.m.- 4:30 p.m.

Services Provided

Office Information

414-231-2100 

Make Appointment

844-545-5640

Wausau Virtual Assistance By Appointment Only

Wednesday & Thursday - 8:30 a.m. - 2:30 p.m.

Virtual Services Provided

Make Appointment

 

844-545-5640

For information on where to file your tax return please see Where to File Addresses.

The Taxpayer Advocate Service: Call 414-231-2390 in Milwaukee or 877-777-4778 elsewhere, or see Publication 1546, The Taxpayer Advocate Service of the IRS (PDF). For further information, see Tax Topic 104.

Partnerships

IRS and organizations all over the country are partnering to assist taxpayers. Through these partnerships, organizations are also achieving their own goals. These mutually beneficial partnerships are strengthening outreach efforts and bringing education and assistance to millions.

For more information about the programs for individuals and families and how your organization can be a part of this partnership read more at Become an IRS Partner. Organizations interested in operating a free tax preparation site through the Volunteer Income Tax Assistance or Tax Counseling for the Elderly programs may consider applying for a VITA or TCE Grant. Anyone interested in volunteering to prepare free tax returns can read how to become an IRS Tax Volunteer, or if you need to find a volunteer site to have your tax return prepared absolutely free, go to Free Tax Return Preparation for you by volunteers.

For more information about these programs for businesses, your local Stakeholder Liaison office establishes relationships with organizations representing small business and self-employed taxpayers. They provide information about the policies, practices and procedures the IRS uses to ensure compliance with the tax laws. To establish a relationship with us, use this list to find a contact in your state:

Stakeholder Liaison (SL) Phone Numbers for Organizations Representing Small Businesses and Self-Employed Taxpayers.