You may receive assistance provided by an employee in a remote office using a computer monitor. It is similar to talking face to face with an employee in the office except the employee is sitting in a different location. You simply sit at the designated workstation and speak with the employee appearing on screen. Using this technology you will be able to resolve issues such as: Account inquiries (help with letters, notices and levies on your wages or bank account) Assistance with Economic Impact Payment Issues Basic tax law assistance (answers related to your individual Federal Tax Return) (Tax Topics) Prior Year Return Inquiries Refund inquiries Services NOT available at this location: Accept any payment (cash, check or money orders) Authenticate/verify taxpayer identity Departing alien clearance (Sailing Permits) Copies of tax returns and transcripts E-Services (EPSS) Secure Access Authentication Form 2290 Individual Taxpayer Identification Numbers and Form W-7 PDF, Application for IRS Individual Taxpayer Identification Number Passport - Expedited Decertification Pick up tax forms or order by mail Passport - Expedited Decertification Sailing Permit Taxpayer Protection Program (TPP) Transcripts If you can't find the help you need online, call 800-829-1040 for individual tax information or 800-829-4933 for business taxes.
