You may receive assistance provided by an employee in a remote office using a computer monitor. It is similar to talking face to face with an employee in the office except the employee is sitting in a different location. You simply sit at the designated workstation and speak with the employee appearing on screen. Using this technology you will be able to resolve issues such as: Account inquiries (help with letters, notices and levies on your wages or bank account) Adjustments (changes to tax account information or payments) Assistance with Affordable Care Act tax provision questions for individuals Assistance with questions about tax law changes in the Tax Cuts and Jobs Act is available year-round. See Tax Cuts and Jobs Act for more information. Basic tax law assistance (answers related to your individual Federal Tax Return) (Tax Topics) Form 911 PDF,Request for Taxpayer Advocate Service Assistance Form 2290, Heavy Highway Vehicle Use Tax Return (tax law or account assistance only) Payment arrangements Procedural inquiries Solutions to tax issues Services Not Available at this Location: Accept any payment (cash, check or money orders) Authenticate/verify taxpayer identity Departing alien clearance (Sailing Permits) Copies of tax returns and transcripts Individual Taxpayer Identification Numbers and Form W-7 PDF, Application for IRS Individual Taxpayer Identification Number Pick up tax forms or order by mail If you can't find the help you need online, call 800-829-1040 for individual tax information or 800-829-4933 for business taxes.