Virtual Tax Services

You may receive assistance provided by an employee in a remote office using a computer monitor. It is similar to talking face to face with an employee in the office except the employee is sitting in a different location. You simply sit at the designated workstation and speak with the employee appearing on screen.

Using this technology you will be able to resolve issues such as:

  • Account inquiries (help with letters, notices and levies on your wages or bank account)
  • Adjustments (changes to tax account information or payments)
  • Assistance with Affordable Care Act tax provision questions for individuals
  • Assistance with questions about tax law changes in the Tax Cuts and Jobs Act is available year-round. See Tax Cuts and Jobs Act for more information. 
  • Basic tax law assistance (answers related to your individual Federal Tax Return) (Tax Topics)
  • Form 911,Request for Taxpayer Advocate Service Assistance
  • Form 2290, Heavy Highway Vehicle Use Tax Return (tax law or account assistance only)
  • Payment arrangements
  • Procedural inquiries
  • Solutions to tax issues

Services Not Available at this Location:

If you can’t find the help you need online, call 800-829-1040 for individual tax information or 800-829-4933 for business taxes.