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IRS Future State

The world is changing and taxpayer expectations are changing. To look at the future in a more comprehensive way, the IRS is working on a Future State for tax administration, and a critical part of that is working with the wider tax community on this effort. This is an evolving and long-term effort, and we will share updates as more information becomes available.

The IRS needs to take advantage of the latest technology to move the entire taxpayer experience to a new level. And it needs to be done in a way that meets the needs of taxpayers and the tax community in an efficient and effective manner while respecting taxpayer rights. At the same time, taxpayers may still need one-on-one assistance by phone or in-person.

All of these efforts touch many different parts of the agency, and they have been described as the IRS Future State initiative.  

The IRS Future State efforts continue to evolve, and getting feedback from a wide variety of voices will be a critical part of these efforts to help improve tax administration in a rapidly evolving world.

Six strategic themes

To guide how we’re going to get there, we established six strategic themes and a focus area of strengthening cybersecurity and eliminating identity theft. The themes are:

  • Facilitate voluntary compliance by empowering taxpayers with secure innovative tools and support
  • Understand non-compliant taxpayer behavior and develop approaches to deter and change it
  • Leverage and collaborate with external stakeholders
  • Cultivate a well-equipped, diverse, skilled and flexible workforce
  • Select highest value work using data analytics and a robust feedback loop
  • Drive more agility, efficiency and effectiveness in IRS operations

These themes line up with Treasury Strategic Goals and Objectives and the IRS Strategic Goals and Objectives (PDF)

Latest news

  • Future State working draft (PDF) overview of where the IRS stands in the continuing work on Future State efforts.

  • December 21, 2016 – Tax professionals provide insights on IRS Future State; feedback efforts continue in 2017 as Online Account shows strong early use.

  • December 1, 2016 – IRS launches new online tool to assist taxpayers with basic account information.

Key components

Future State presentations to stakeholders

Resources and information

  • Taxpayer Bill of Rights – The Taxpayer Bill of Rights is a foundational component underlying the future vision of the IRS and reflects the agency’s ongoing commitment to respecting taxpayer rights. For example, the right to quality service is a central part of these efforts.