What is Campus Support?

 

After the Submission Processing (SP) consolidation, mail will still be received in Fresno. The Campus Support function will process all receipts, correspondence, and remittances once Fresno SP consolidates.

  • It is estimated that Fresno's mail receipts will decrease by approximately 70% or more after consolidation.
  • The Campus Support function will assume all residual mail processing functions after the SP consolidation and be responsible for processing all incoming and outgoing mail.
  • Campus Support will report to the Site Coordinator in Accounts Management.
  • The stand-up date for Campus Support will be August 2, 2021. Training will begin on July 19, 2021. This date is subject to change based on building occupancy availability.
  • All Campus Support positions will be located in the Northpointe Building, 3211 S Northpointe Dr., Fresno, CA.

The average work day of a Campus Support employee will be very similar to the duties currently performed by Receipt & Control employees.

  • Campus Support will be in the NorthPointe building located at 3211 S Northpointe Dr, Fresno, CA.
  • Incoming mail will still be extracted and sorted at Tingle Tables.
  • Due to the lower volume of mail, employees may perform various duties throughout the course of their workday such as:
    • Extraction & Candling
    • Processing outgoing mail
    • Working files requests
    • Transshipping
    • Processing Undeliverables
    • Reviewing outgoing C-Letters
    • Performing Correspondence Imaging duties
    • Depositing remittances

There are some differences between current mail processing procedures and Campus Support duties.

  • Due to the decreased volume of mail, only one SCAMPS machine will be moved to NorthPointe, with less sorters, and the MUFFY machine is not used.
  • Slicers are used as a back-up to open mail, and outgoing mail requiring enclosures are hand stuffed.
  • Payments will be processed using the Remittance Strategy – Paper Check Conversion (RS-PCC) system. Advantages to using RS-PCC include:
    • Paper checks are converted to an electronic transaction using scanners.
    • Checks are destroyed 60 days after scanning.
    • Checks are deposited the day they are received.
    • Float time and transshipping costs are reduced.

If you need help, visit the Career Opportunity & Resource Engagement (CORE) room or contact wispemployeefocus@irs.gov.