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Services Provided

  • Account inquiries (help with letters, notices and levies on your wages or bank account)
  • Adjustments (changes to tax account information or payments)
  • Alien clearances (Sailing Permits)
  • Assistance with Affordable Care Act tax provision questions for individuals  
  • Basic tax law assistance January 2 - April 15 (answers related to your individual Federal Tax Return) (Topics)
  • Check, money order, or cash payment acceptance (Exact Change is Required)
  • Form 911, Request for Taxpayer Advocate Service Assistance
  • Help with Form 2290, Heavy Highway Vehicle Use Tax Return (tax law & submission of tax return)
  • Multilingual assistance (over 150 languages translated)
  • Payment arrangements
  • Procedural inquiries
  • Solutions to tax issues
  • Tax forms (based on availability)
This office provides Facilitated Self Assistance (FSA), a self-assistance computer kiosk with an IRS employee available to assist you with navigating the website.  With FSA, you can access the website to complete a number of IRS tasks with virtually no wait time.  Tasks include:
    • Free File Program
    • Forms & Publications
    • Where's My Refund?
    • Earned Income Tax Credit (EITC)
    • Tax Law Questions
    • Transcripts  
    • Online Employer Identification Number (EIN) Application
    • Online Payment Agreement
    • Electronic Payments (Direct Pay and EFTPS)
You may receive assistance provided by an employee physically located in this office or from an employee in a remote office using a computer monitor.  It is similar to talking face to face with an employee in the office except the employee is sitting in a different location.  You simply sit at the designated work station and speak with the employee appearing on screen.   Using this technology you will be able to resolve issues such as:
    • Account inquiries
    • Adjustments
    • Application for Taxpayer Assistance Order (ATAO)
    • Multilingual assistance
    • Payment arrangements
    • Solutions to tax issues
    • Tax form orders
    • Tax law assistance
    • Taxpayer identification numbers


Page Last Reviewed or Updated: 10-Feb-2016