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Contact My Local Office in Tennessee

Face-to-face Tax Help

IRS Taxpayer Assistance Centers (TACs) are your source for personal tax help when you believe your tax issue can only be handled face-to-face. Keep in mind, many questions can be resolved online without waiting in line. Through you can:

• Set up a payment plan.
• Get a transcript of your tax return.
• Make a payment.
• Check on your refund.
• Find answers to many of your tax questions.

We are now referring all requests for tax return preparation services to other available resources. You can take advantage of free tax preparation through Free File, Free File Fillable Forms or through a volunteer site in your community. To find the nearest volunteer site location or to get more information about Free File, go to the top of the page and enter “Free Tax Help” in the Search box.

Additionally, selected TACs now operate by appointment. If the office reflects “By Appointment” in the Days/Hours of Service column, follow the appointment link to request one or call the local number provided.

If you have a tax account issues and feel that it requires talking with someone face-to-face, visit your local TAC or request an appointment at those TACs that provide face-to-face assistance by appointment.

Caution:  Many of our offices are located in Federal Office Buildings. These buildings may not allow visitors to bring in cell phones with camera capabilities.

Multilingual assistance is available in every office. Hours of operation are subject to change.

Before visiting your local office click on "Services Provided" in the chart below to see what services are available. Services are limited and not all services are available at every TAC office and may vary from site to site.

City  Street Address  Days/Hours of Service  Telephone* 
Chattanooga  5740 Uptain Rd.
Chattanooga, TN 37411 

Monday-Friday - 8:30 a.m.-4:30 p.m.

Services Provided

(423) 855-6460 
Jackson  109 S. Highland
Jackson, TN 38301 

Monday- Friday - 8:30 a.m.-4:30 p.m.
(Closed for lunch 12:00 noon - 1:00 p.m.)


**This office closes at 2:30 p.m. 9/22 & 9/29**


By Appointment


Services Provided

(731) 423-2441 
Johnson City  2513 Wesley St.
Johnson City, TN 37601 

Monday-Friday - 9:00 a.m.-4:30 p.m.
(Closed for lunch 12:30 p.m. - 1:30 p.m.)


**This office opens at 9:00 a.m. 3/28 - 10/15**


**This office is closed 1:30 p.m. - 2:15 p.m. 9/21**


**This office opens at 10:15 a.m. 9/23**


**This office opens at 10:30 a.m. 9/27**


Services Provided

(423) 610-7050 
Knoxville  710 Locust St.
Knoxville, TN 37902 

Monday-Friday - 8:30 a.m.-4:30 p.m.

By Appointment


Services Provided

(865) 545-4794 
Memphis  22 N. Front St.
Memphis, TN 38103 

Monday-Friday - 8:30 a.m.-4:30 p.m.


By Appointment


Services Provided

(901) 215-3680 
Nashville  801 Broadway
Nashville, TN 37203 

Monday-Friday - 8:30 a.m.-4:30 p.m.


By Appointment


Services Provided

(615) 250-5656 

* Note: The phone numbers in the chart above are not toll-free for all locations. When you call, you will reach a recorded business message with information about office hours, locations and services provided in that office. If face-to-face assistance is not a priority for you, you may also get help with IRS letters or resolve tax account issues by phone, toll free at 1-800-829-1040 (individuals) or 1-800-829-4933 (businesses).

For information on where to file your tax return please see Where to File Addresses.

The Taxpayer Advocate Service: Call (615) 250-5000 in Nashville or 1-877-777-4778 elsewhere, or see  Publication 1546, The Taxpayer Advocate Service of the IRS. For further information, see  Tax Topic 104.


IRS and organizations all over the country are partnering to assist taxpayers. Through these partnerships, organizations are also achieving their own goals. These mutually beneficial partnerships are strengthening outreach efforts and bringing education and assistance to millions.

For more information about the programs for individuals and families and how your organization can be a part of this partnership read more at Become an IRS Partner. Organizations interested in operating a free tax preparation site through the Volunteer Income Tax Assistance or Tax Counseling for the Elderly programs may consider applying for a VITA or TCE Grant. Anyone interested in volunteering to prepare free tax returns can read how to become an IRS Tax Volunteer, or if you need to find a volunteer site to have your tax return prepared absolutely free, go to Free Tax Return Preparation for you by volunteers.

For more information about these programs for businesses, your local Stakeholder Liaison office establishes relationships with organizations representing small business and self-employed taxpayers. They provide information about the policies, practices and procedures the IRS uses to ensure compliance with the tax laws. To establish a relationship with us, use this list to find a contact in your state:

Stakeholder Liaison (SL) Phone Numbers for Organizations Representing Small Businesses and Self-employed Taxpayers.

Page Last Reviewed or Updated: 20-Sep-2016