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Virtual Tax Services

You may receive assistance provided by an employee in a remote office using a computer monitor. It is similar to talking face to face with an employee in the office except the employee is sitting in a different location. You simply sit at the designated workstation and speak with the employee appearing on screen.

Using this technology you will be able to resolve issues such as:

  • Account inquiries (help with letters, notices and levies on your wages or bank account)
  • Adjustments (changes to tax account information or payments)
  • Assistance with Affordable Care Act tax provision questions for individuals  
  • Basic tax law assistance January 2 - April 15 (answers related to your individual Federal Tax Return) (Topics)
  • Form 911, Request for Taxpayer Advocate Service Assistance
  • Form 2290,  Heavy Highway Vehicle Use Tax Return (tax law or account assistance only)
  • Payment arrangements
  • Procedural inquiries
  • Solutions to tax issues

Services Not Available at this Location:

  • Accept any payment (cash, check or money orders)
  • Authenticate/verify taxpayer identity
  • File any tax form including Form 1040, U.S. Individual Income Tax Return or Form 2290, Heavy Highway Vehicle Use Tax Return

If you can’t find the help you need online, call 800-829-1040 for individual tax information or 800-829-4933 for business taxes.

Page Last Reviewed or Updated: 13-Jul-2016