Service to Taxpayers


This section of the Data Book provides information on the scope and composition of the ways the IRS provides assistance, not only to taxpayers but also to tax-exempt organizations and government entities. The IRS assists taxpayers in meeting their Federal tax return filing and payment obligations through its telephone helplines, via the Internet, at IRS Taxpayer Assistance Centers, and through volunteer-provided income tax assistance.

Graphic on the left shows IRS website usage for fiscal year 2023. There were 3.8 billion page views, nearly 881 million site visits and 538 million downloads on Graphic on the right shows the number of taxpayers using self-service features on during fiscal year 2023. The website received 303 million “Where’s My Refund?” inquiries and fulfilled 82.5 million Get Transcript Online requests.

View chart detailsXLSX. For additional graphs from this section, download the PDF of this year’s Data BookPDF.

Highlights of the data

  • In Fiscal Year (FY) 2023, the IRS assisted almost 60.3 million tax­payers through correspondence, its enterprise-wide telephone helplines, or at Taxpayer Assistance Centers (Table 9XLSX).
  • The IRS provided return prepara­tion assistance through its Volunteer Income Tax Assistance and Tax Counseling for the Elderly programs, preparing almost 2.6 million re­turns with the aid of 67,476 volunteers in FY 2022 (Table 9XLSX).
  • In FY 2023, TAS received 219,251 new requests for assistance and closed 222,996 cases, including those re­ceived in prior fiscal years (Table 11XLSX).
  • The IRS closed 119,491 applica­tions for tax-exempt status in FY 2022. The IRS approved tax-exempt status for 86.3 percent of these ap­plications (Table 12XLSX).

Index of Data Book Tables

Taxpayer assistance: tables 9–16

Table 9: Selected Taxpayer Assistance and Education Programs, by Type of Assistance or Program, Fiscal Year 2023XLSX
Table 10: Selected Online Taxpayer Assistance, by Type of Assistance, Fiscal Year 2023XLSX
Table 11: Taxpayer Advocate Service: Post-filing Taxpayer Assistance Program, by Type of Primary Issue and Relief, Fiscal Year 2023XLSX
Table 12: Closures of Applications for Tax-Exempt Status, by Organization Type and Internal Revenue Code Section, Fiscal Year 2023XLSX
Table 13: Receipts of Forms 8976, Notices of Intent To Operate Under Section 501(c)(4), Fiscal Year 2023XLSX
Table 14: Tax-Exempt Organizations, Nonexempt Charitable Trusts, and Nonexempt Split-Interest Trusts, Fiscal Year 2023XLSX
Table 15: Determination Letters Issued on Employee Retirement Plans, by Type and Disposition of Plan, Fiscal Year 2023XLSX
Table 16: Technical Activities and Voluntary Compliance Closures, Fiscal Year 2023XLSX

Data for all years


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