Service to Taxpayers

 

This section of the Data Book provides information on the scope and composition of the ways the IRS provides assistance, not only to taxpayers but also to tax-exempt organizations and government entities. The IRS assists taxpayers in meeting their Federal tax return filing and payment obligations through its telephone helplines, via the Internet, at IRS Taxpayer Assistance Centers, and through volunteer-provided income tax assistance.

Graphic on the right shows the number of taxpayers using self-service features on IRS.gov during fiscal year 2019. The website received almost 369 million “Where’s My Refund?” inquiries and fulfilled nearly 105 million Transcript Delivery System requests. Graphic on the left shows IRS website usage for fiscal year 2019. There were nearly 3.4 billion page views, about 651 million site visits and almost 363 million downloads on IRS.gov.

View chart details (XLS). For additional graphs from this section, download the PDF of this year’s Data Book.

Highlights of the Data

  • In Fiscal Year (FY) 2019, the IRS assisted more than 67.3 million taxpayers through correspondence, its enterprise-wide telephone helpline or at Taxpayer Assistance Centers (Table 9 (XLSX)).
  • In FY 2019, the IRS provided taxpayer assistance through almost 651 million visits to IRS.gov , including more than 368.8 million inquiries to the “Where’s My Refund” application, and almost 10.0 million active IRS2GO mobile app users (Table 10 (XLSX)).
  • The IRS closed 101,880 applications for tax-exempt status in FY 2019. Of those, the IRS approved tax-exempt status for 90.7 percent of the applications (Table 12 (XLSX)).
  • In Fiscal Year (FY) 2019, the IRS recognized almost 1.9 million organizations, including new determinations, as tax-exempt. More than 1.7 million of these organizations were exempt under Internal Revenue Code section 501(c), with more than 1.3 million qualifying as tax-exempt under Internal Revenue Code Section 501(c)(3) (Table 14 (XLSX)).

Index of Data Book Tables

 

Taxpayer Assistance: Tables 9–16

 

Table 9: Selected Taxpayer Assistance and Education Programs, by Type of Assistance or Program, Fiscal Year 2019 (XLSX)
Table 10: Selected Online Taxpayer Assistance, by Type of Assistance, Fiscal Year 2019 (XLSX)
Table 11: Taxpayer Advocate Service: Post-filing Taxpayer Assistance Program, by Type of Primary Issue and Relief, Fiscal Year 2019 (XLSX)
Table 12: Closures of Applications for Tax-Exempt Status, by Organization Type and Internal Revenue Code Section, Fiscal Year 2019 (XLSX)
Table 13: Receipts of Forms 8976, Notices of Intent To Operate Under Section 501(c)(4), Fiscal Year 2019 (XLSX)
Table 14: Tax-Exempt Organizations, Nonexempt Charitable Trusts, and Nonexempt Split-Interest Trusts, Fiscal Year 2019 (XLSX)
Table 15: Determination Letters Issued on Employee Retirement Plans, by Type and Disposition of Plan, Fiscal Year 2019 (XLSX)
Table 16: Technical Activities and Voluntary Compliance Closures, Fiscal Year 2019 (XLSX)

Data for all years

 


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