Contents About this guide Application overview Information for specific technologies, issues, and guidance Desktop screen readers JAWS macOS VoiceOver Mobile screen readers Android TalkBack iOS VoiceOver Screen magnifiers ZoomText Actions and Commands Speech recognition software Dragon NaturallySpeaking About this guide This guide is intended to assist individuals with disabilities in their use of the ID Verify application. The guide will provide direction in accessing the features available in ID Verify using specific technologies, including screen readers, screen magnifiers, and speech recognition software. Application overview The identity verification service is a mobile-friendly digital tool that allows taxpayers who received an IRS 5071C letter to respond to a series of questions online. Information for specific technologies, issues and guidance Desktop screen readers Here is some standard guidance for using the JAWS screen reader or VoiceOver. For other screen readers, please refer to the manufacturers guide for basic commands. JAWS JAWS Actions and Commands Action Commands Virtual HTML Features INSERT + F3 List Links INSERT + F7 Next Link TAB Prior Link SHIFT + TAB List Headings INSERT + F6 List of Form Fields INSERT + F5 List Buttons INSERT + CTRL + B List Combo Boxes INSERT + CTRL + C List Edit Boxes INSERT + CTRL + E List Radio Buttons INSERT + CTRL + A List Check Boxes INSERT + CTRL + X List Tables INSERT + CTRL + T Read from Beginning of Row to Current Cell INSERT + SHIFT + HOME Read from Current Cell to End of Row INSERT + SHIFT + PAGE UP Read the current row SHIFT + UP ARROW Read the current column SHIFT + NUMPAD 5 List Frames INSERT + F9 List All Ordered, Unordered, and Definition Lists INSERT + CTRL + L JAWS announces paragraph text multiple times when it's selected using the Paragraph list command from Virtual HTML. Use the arrow key to read the full paragraph text. macOS VoiceOver VoiceOver actions and commands Action Commands Find the next heading VO + Command + H Find the previous heading VO + Command + Shift + H Find the next control VO + Command + J Find the previous control SHIFT + TAB Find the next Table VO + Command + T Find the previous Table VO + Command + Shift + T Find the next Link VO + Command + L Find the previous Link VO + Command + Shift + L Find the next Paragraph VO + Shift + Page Down Find the previous Paragraph VO + Shift + Page Up Read the next Sentence VO + Command + Page Down Read the next Line VO + Down Arrow Read the previous Line VO + Up Arrow Read everything visible in the window or the Dock, or on your desktop, depending on your location VO + Shift + W Mobile screen readers Android TalkBack (TB) TalkBack keyboard commands for Android 4.1 or higher Navigation Move to next item: Alt + Shift+ Right arrow Move topreviou item: Alt + Shift + Left arrow Move to first item: Alt + Shift + Up arrow Move to last item: Alt + Shift + Down arrow Click focused element: Alt + Shift + Enter Global actions Back: Alt + Shift + Backspace Home: Alt + Shift + h Recent apps/Overview: Alt + Shift + r Notifications: Alt + Shift + n Search the screen: Alt + Shift + / (forward slash) Next navigation setting: Alt + Shift + Equals (=) Previous navigation setting: Alt + Shift + Minus (-) Open global context menu: Alt + Shift + g Open local context menu: Alt + Shift + L Stop TalkBack speech: Control Pause or resume TalkBack: Alt + Shift + z On some of the ID Verify pages there are "Continue" buttons that are inactive until a user makes a radio button selection and/or completes the necessary text fields. When these "Continue" buttons are disabled TalkBack only announces "Continue button" and when the buttons are enabled TalkBack announces "Continue Button Double tap to activate". TalkBack is not reading each digit individually in the Control number field. For example, the following Control number "12345678910234" would be read as: "Twelve trillion, thirty-four billion, etc." iOS VoiceOver (VO) For some versions of iOS VoiceOver there is a known issue where the count of Form Controls or Buttons will include the browser's built in controls in addition to any form controls that are present on the web page. For example, VO may include the back button, forward button, refresh button, and other built in controls. For the ID Verify Application there are only ever 3 form controls or buttons at any given time on the page. There is a known issue on iOS 12 and higher where VoiceOver does not announce second to last digit being deleted from an input field. VoiceOver may announce "Form Start" at different places throughout the Identify Verification application. "Form Start" refers to portions of the webpage that accept user input, not a specific IRS tax form. Screen magnifiers ZoomText (ZT) ZoomText actions and commands Action Commands Virtual HTML Features INSERT + F3 Increase magnification ALT + NUMPAD PLUS Decrease magnification ALT + NUMPAD MINUS Turn color enhancements on and off CTRL + SHIFT + C Font Enhancements (xFont, Standard and None) CTRL + SHIFT + F Speech Recognition Software Dragon NaturallySpeaking (DNS) Dragon NaturallySpeaking Actions and Commands Action Commands Turn the microphone on or off Plus key (+) on the numeric keypad Open the Correction menu Minus key (-) on the numeric keypad Force words to be recognized as commands Press and hold down the CTRL key Force words to be recognized as dictation Press and hold down the SHIFT key Open the Naturally Speaking menu Asterisk key (*) on the numeric keypad Put the microphone to sleep or wake it up Slash key (/) on the numeric keypad Press-to-talk Zero key (0) on the numeric keypad For best results use Dragon NaturallySpeaking v14 for Windows or v6 for macOS.
