This Topic is about the first Economic Impact Payment. Q F1. I received my Payment by check, but it was lost, stolen or destroyed. How do I get a new one? (updated June 19, 2020) A1. If you received your Payment by check and it was either lost, stolen or destroyed, you should request a payment trace. See the FAQ later in this section for more information on payment tracing Q F2. I received Notice 1444 in the mail saying my payment was issued, but I have not received my Payment. What should I do? (updated June 19, 2020) A2. If you received Notice 1444 in the mail and have not received your Payment as mentioned in the notice, see the FAQ later in this section for more information on payment tracing. Note: Do not request a payment trace if you are trying to determine eligibility for the payment or the amount of Payment you should have received. You must have been issued Notice 1444 or received a payment date from Get My Payment to perform a trace. Q F3. How do I request a Payment Trace to track my Economic Impact Payment? (updated September 24, 2020) A3. If your payment was issued by direct deposit, your first step is to check with your bank and make sure they didn’t receive a deposit. You should only request a payment trace to track your Payment if you received Notice 1444 or if Get My Payment shows your payment was issued and you have not received it and within the timeframes below: 5 days since the deposit date in Get my Payment and the bank says they haven’t received it 4 weeks since it was mailed by check to a standard address 6 weeks since it was mailed, and you have a forwarding address on file with the local post office 9 weeks since it was mailed, and you have a foreign address Note: If you have foreign address, there may be international service disruptions at the United States Postal Service (USPS) or the foreign country you are in due to the COVID-19 pandemic. See the USPS Service Alerts page and check with your local consulate for more information. Do not request a Payment trace to determine if you were eligible for a payment or to confirm the amount of payment you should have received. How we process your claim We will process your claim for a missing payment in one of two ways: If the check was not cashed, we will issue a replacement. If you find the original check, you must return it as soon as possible. If the refund check was cashed, the Bureau of the Fiscal Service (BFS) will send you a claim package that includes a copy of the cashed check. Follow the instructions. BFS will review your claim and the signature on the canceled check before determining whether they can issue you a replacement check. To start a Payment trace: Call us at 800-919-9835 Mail or fax a completed Form 3911, Taxpayer Statement Regarding Refund PDF. To complete the Form 3911: Write “EIP” on the top of the form Complete the form answering all refund questions as they relate to your EIP When completing item 7 under Section 1: Check the box for “Individual” as the Type of return Enter “2020” as the Tax Period Do not write anything for the Date Filed Sign the form. If you file married filing joint, both spouses must sign the form. You will generally receive a response 6 weeks after we receive your request for a Payment trace, but there may be delays due to limited staffing. Get up-to-date status on affected IRS operations and services. Do not mail Form 3911 if you have already requested a trace by phone. Mail or fax the form to: Note: Do not send anything other than a Form 3911 to the fax numbers below. If you live in… then mail to this address… or fax to... Maine, Maryland, Massachusetts, New Hampshire, Vermont Andover Internal Revenue Service 310 Lowell St. Andover, MA 01810 855-253-3175 Georgia, Iowa, Kansas, Kentucky, Virginia Atlanta Internal Revenue Service 4800 Buford Hwy Chamblee, GA 30341 855-275-8620 Florida, Louisiana, Mississippi, Oklahoma, Texas Austin Internal Revenue Service 3651 S Interregional Hwy 35 Austin, TX 78741 855-203-7538 New York Brookhaven Internal Revenue Service 1040 Waverly Ave. Holtsville, NY 11742 855-297-7736 Alaska, Arizona, California, Colorado, Hawaii, Nevada, New Mexico, Oregon, Utah, Washington, Wisconsin, Wyoming Fresno Internal Revenue Service 5045 E Butler Avenue Fresno, CA 93888 855-332-3068 Arkansas, Connecticut, Delaware, Indiana, Michigan, Minnesota, Missouri, Montana, Nebraska, New Jersey, Ohio, West Virginia Kansas City Internal Revenue Service 333 W Pershing Rd. Kansas City, MO 64108 855-344-9993 Alabama, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee Memphis Internal Revenue Service 5333 Getwell Rd. Memphis, TN 38118 855-580-4749 District of Columbia, Idaho, Illinois, Pennsylvania, Rhode Island Philadelphia Internal Revenue Service 2970 Market St. Philadelphia, PA 19104 855-404-9091 A foreign country, U.S. possession or territory*, or use an APO or FPO address, or file Form 2555 or 4563, or are a dual-status alien. Austin Internal Revenue Service 3651 S Interregional Hwy 35 Austin, TX 78741 855-203-7538 Get My Payment Use the Get My Payment application and FAQs to answer your questions about your payment, using the application, eligibility, and more. Get My Payment application Get My Payment FAQs Economic Impact Payment Topics Topic A: EIP Eligibility Topic B: Requesting My Economic Impact Payment Topic C: Calculating My Economic Impact Payment Topic D: Receiving My Payment Topic E: EIP Cards Topic F: Payment Issued but Lost, Stolen, Destroyed or Not Received Topic G: Non-Filers Tool Topic H: Social Security, Railroad Retirement and Department of Veteran Affairs benefit recipients Topic I: Returning the Economic Impact Payment Topic J: Reconciling on your 2020 tax return Topic K: General Information