IRS adds QR technology to key balance due notices to help taxpayers

IR-2020-233, October 9, 2020

WASHINGTON — For the first time, the IRS is adding barcode technology to notices sent to millions of taxpayers.

Starting this month, the CP14 notices that inform taxpayers that they owe money on unpaid taxes and their payment options are now equipped with QR bar codes to help those taxpayers securely and easily navigate to the website.

Taxpayers can now use their smartphones to scan a QR code in the CP14, and starting in 2021, the CP14 IA, to go directly to and securely access their account, set up a payment plan or contact the Taxpayer Advocate Service.

Scanning the QR code on the CP14 or CP14 IA will give the taxpayer direct access to the information they need on to resolve their account balance online without the need to call or interact with the IRS directly.

"These codes will give taxpayers immediate access to the most important information for them to pay their balances, set up payment agreements or reach out for help," said Darren Guillot, the IRS Small Business/Self-Employed Deputy Commissioner for Collection and Operations Support. "We understand there's a lot of information on the web, and we want to give taxpayers more secure tools that can more easily help them resolve their tax situations."

The IRS generally sends more than 8 million CP14 notices each year to taxpayers. They are the first legal notice alerting them that they have a balance due. Adding a QR code to the notice provides access to an up-front resolution for millions of taxpayers.

"This will help make the entire process easier for taxpayers," Guillot said.

The IRS is assessing the possibility of adding other QR codes to other balance due notices in the future.