Account Problems Contact Page


This page is for reporting problems you experience creating or accessing a Free File Fillable Forms account, if filing Form 1040 for the current tax year.

If your issue is not in scope (creating or accessing a Free File Fillable Forms account), you cannot receive support from the contact link on this page.

When you Contact Us with your Free File Fillable Forms account related problem, please provide this information in your email:

  • In the Subject line, enter “Account Creation” or “Account Access”
  • In the Body, fully describe the problem

Do not email personal information, such as a Social Security number or a physical address.

We apologize that it may take a few days to research the issue and provide a response. Please be patient.

If your issue is about something other than Free File Fillable Forms account creation/access, perhaps these links will help.