Account Problems Contact Page

This page is only for Free File Fillable Forms users

This page is for reporting any problem you experience while trying to create an account or access a Free File Fillable Forms account you already created this year.

  • If your issue is about creating or accessing an IRS account that requires Secure Access authentication to one of these services, a process that applies to the services immediately below, do not use the contact us link on this page. Instead, call IRS customer service (1800-829-1040).
    • Get Transcript Online
    • Get an IP PIN
    • e-Services
    • View Your Tax Account
  • Use this link if your problem is with a Rejected Return.

You will receive assistance from this page only when you meet these two criteria:

  1. You are using the Free File Fillable Forms Program
  2. You have a question about accessing or creating a Free File Fillable Forms account.

If you do not meet both criteria, your question is out of scope and you cannot receive support from this page.

Contact Us with your account related problem. In your email, please provide this information

Subject:    Enter the problem with a few words
Body:       Briefly describe the problem and steps you have taken to resolve it

Do not email personal information, such as a Social Security Number or a physical address.

We apologize that it may take a few days to research the issue and provide a response. Please be patient.