Economic Impact Payment Information Center — Topic E: EIP Cards

A1. Some payments may be sent on a prepaid debit card known as The Economic Impact Payment Card  The Economic Impact Payment Card is sponsored by the Treasury Department’s Bureau of the Fiscal Service, managed by Money Network Financial, LLC and issued by Treasury’s financial agent, MetaBank®, N.A.

If you receive an Economic Impact Payment Card, it will arrive in a plain envelope from “Money Network Cardholder Services.”  The Visa name will appear on the front of the Card; the back of the Card has the name of the issuing bank, MetaBank®, N.A. Information included with the Card will explain that the card is your Economic Impact Payment Card.  Please go to EIPcard.com for more information.

A2. Yes. The limit on ACH transfers to a bank account is $2,500 per transaction. This is an increase from the previously announced amount of $1,000 per transfer. You can easily transfer the money from your Card to an existing bank account online at EIPcard.com or using the Money Network Mobile App. You will need the Routing and Account number for your bank account. To transfer funds:

  1. Call 800-240-8100 (TTY: 800-241-9100) to activate your Card.
  2. Register for online or mobile app access by going to EIPCard.com or the Money Network Mobile App and click on “Register”. Follow the steps to create your User ID and Password. Be sure to have your EIP Card handy.
  3. Select Move Money Out and follow the steps to set up your ACH transfer. Transfers should post to your bank account in 1-2 business days.

A3. Not at this time. For those who don’t receive their Economic Impact Payment by direct deposit, they will receive their payment by paper check, and, in a few cases, by debit card. The determination of which taxpayers receive a debit card will be made by the Bureau of the Fiscal Service (BFS), another part of the Treasury Department that works with the IRS to handle distribution of the payments. BFS is sending nearly 4 million debit cards to taxpayers starting in mid-May. At this time, taxpayers cannot make a selection to receive a debit card. Please go to EIPcard.com for more information.

A4. Individuals who have lost or destroyed their EIP Card may request a free replacement through MetaBank® Customer Service. The standard fee will be waived for the first reissuance of any EIP Card.  Any initial reissuance fee charged to a customer from an earlier date will be reversed. Individuals do not need to know their card number to request a replacement. Individuals may request a replacement by phone at 800-240-8100 (option 2 from main menu) and entering the last six digits of the Social Security number of the person who is listed first on their tax return.

The Economic Impact Payment Card is sponsored by the Treasury Department’s Bureau of the Fiscal Service, managed by Money Network Financial, LLC and issued by Treasury’s financial agent, MetaBank®, N.A. If you receive an Economic Impact Payment Card, it will arrive in a plain envelope from “Money Network Cardholder Services.”  The Visa name will appear on the front of the Card; the back of the Card has the name of the issuing bank, MetaBank®, N.A. Information included with the Card will explain that the card is your Economic Impact Payment Card. Please go to EIPcard.com for more information and additional FAQs.

A5. If the issue is with the last name on the card (i.e., issued in a previous name such as a maiden or married name), the payee with the first name on the first line can still activate the card and/or validate identity to continue activation. For other name related issues or questions (i.e., incorrect spelling), contact MetaBank®, N.A. at 800-240-8100, or visit EIPcard.com.

A6. Taxpayers who were mailed a debit card for their Economic Impact Payment but haven’t activated it yet were sent a letter in July reminding them that they can activate it to access their money or obtain a free replacement card if needed.

The EIP cards were originally mailed in late May to about 4 million people who were eligible for an Economic Impact Payment and would have otherwise received a check. The EIP cards were issued by MetaBank®, N.A. and came in a plain envelope from Money Network Cardholder Services.

For the reminder mailing, the Treasury Department logo will be visible on the envelope and letter. The left front of the envelope will clearly include this notation: “Not a bill or an advertisement. Important information about your Economic Impact Payment.” The inside of the letter will include instructions for people who haven’t activated their card yet and includes a picture of what the debit card looks like.

People expecting a payment should look for this mailing and activate their EIP cards as soon as possible. Once the card is activated, people can transfer the funds to a bank account, get cash surcharge-free at an In-Network ATM or use in other ways.

For more information, visit EIPcard.com. Additional information, including answers to frequently asked questions and other resources is available at IRS.gov/coronavirus.