People First Initiative FAQs: Taxpayer Outreach

This FAQ is not included in the Internal Revenue Bulletin, and therefore may not be relied upon as legal authority. This means that the information cannot be used to support a legal argument in a court case.

Q. Will taxpayers still receive general requests for information and what should they do?

A. In addition to compliance activities and examinations, the IRS encourages taxpayers to respond to any other IRS correspondence requesting additional information, if possible. However, to protect the health and safety of employees, many customer service phone lines are down. The IRS is working to reopen its offices and will update this document as the situation changes. Check the IRS Operations updates regularly for the most up-to-date status.

Q. Will the IRS contact taxpayers during this time?

A. The IRS will continue to contact taxpayers to resolve tax compliance issues that existed before COVID-19 and to provide People First compliance relief when appropriate. During this time, the IRS has expanded electronic contact to these taxpayers to include mail, phone calls, emails and e-faxes.


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