Frequently asked questions about IRS Direct Pay:
- Why can't I select my tax year on the verify identity page?
- I'm getting a message that Direct Pay cannot verify my identity, what should I do?
- What types of returns, notices, or payment plans can I apply my Direct Pay payment to?
- Can I make a business payment with Direct Pay?
- Can I use a credit or debit card with Direct Pay?
- What should I do if I received an email from the IRS about making a transaction that I did not attempt to make?
- How can I find out how much I owe?
- How does the IRS verify my identity?
- I verified my identity last month when I used IRS Direct Pay. Do I need to verify my identity again this month?
- Does the IRS save my personal information?
- I received a confirmation number for my recent payment but it was not deducted from my bank account. Was my payment actually processed?
- Is there a limit to the payment amount I can make with Direct Pay?
- Is there a limit on the frequency of payments I can make with Direct Pay?
- How do I cancel my payment?
- Can I schedule a future payment?
- Can I make a same-day payment?
- Can I set up recurring payments using IRS Direct Pay?
- I lost my Direct Pay confirmation number, can I retrieve it?
- What if there are insufficient funds in my account?
- Can I make a payment using an international bank account?
- Is IRS Direct Pay different from EFTPS?
- What browsers does IRS Direct Pay support?
Why can't I select my tax year on the verify identity page?
Direct Pay can only verify your identity with information from your past 6 years of tax returns. That means if your payment is for the current tax year (e.g., 1040ES Estimated Payment) or a tax return more than 6 years ago, you will need to select another year's return to verify your information. IRS recommends using your most recent return for verification.
I'm getting a message that Direct Pay cannot verify my identity, what should I do?
Direct Pay uses information from a prior year's tax return to verify your identify. The return year you use for verification does not have to be the same as the Tax Year for Payment. Make sure that you enter your name and address as they were on your tax return for the tax year you select for verification. You may find it helpful to use your most recent return, or try using your information from a different year.
What types of returns, notices, or payment plans can I apply my Direct Pay payment to?
You can use Direct Pay to make payments on these payment types or towards the following returns:
- 1040, 1040A, 1040EZ
- 1040ES (Estimated tax)
- Installment Agreement
- 1040X (Amended Return)
- 4868 (Extension to file)
- 5329 (Additional taxes on qualified plans)
- 1040 Health Care payments (formerly called "Shared responsibility" payments)
Can I make a business payment with Direct Pay?
Direct Pay is not available for business payments. You can register with the Electronic Federal Tax Payment System® (EFTPS) to make free online payments from a bank account for businesses. Visit eftps.gov for more information.
Can I use a credit or debit card with Direct Pay?
No, Direct Pay payments are made through an ACH debit from your bank account. To pay with a credit or debit card, visit www.irs.gov/payments and select Pay by Card. Note: the card processors charge fees.
What should I do if I received an email from the IRS about making a transaction that I did not attempt to make?
IRS does not normally contact taxpayers through email. However, if you received an IRS branded email, it may be because you requested email confirmation of your payments when using Direct Pay. If you think you received a fraudulent email from someone claiming to be or representing the IRS, follow our advice on reporting phishing attempts.
How can I find out how much I owe?
If you received a notice or letter, it shows your due date for payment, the amount you need to pay, and instructions on what to do next. If you're an individual taxpayer who filed Form 1040, you can also go to Get Transcript and follow the instructions. However, be aware that an account transcript takes 5 to 10 days to reach you by mail.
How does the IRS verify my identity?
We will use information from one of your prior year processed tax returns to verify your identity. In step two, you can choose one of the last six year's tax returns for identity verification. It does not need to be the same year as the tax year for payment.
I verified my identity last month when I used IRS Direct Pay. Do I need to verify my identity again this month?
Yes, you will need to verify your identity each time you use IRS Direct Pay.
Does the IRS save my personal information?
No, with Direct Pay the IRS only uses your personal information to verify your identity and apply your payment to your tax record.
I received a confirmation number for my recent payment but it was not deducted from my bank account. Was my payment actually processed?
Your payment takes up to two business days to process, and payments submitted after 8 p.m. eastern will begin processing the next business day. Keep your confirmation number for your records.
Is there a limit to the payment amount I can make with Direct Pay?
Is there a limit on the frequency of payments I can make with Direct Pay?
Yes, you can't make more than two Direct Pay payments within a 24-hour period. Please try again after that time period has passed.
How do I cancel my payment?
If you scheduled a payment through IRS Direct Pay, you can use your confirmation number from the payment to access the Look Up a Payment feature. You can modify or cancel a scheduled payment until two business days before the payment date. The email notification you received when you scheduled the payment will contain the confirmation number.
Can I schedule a future payment?
Yes, you can schedule a payment up to 365 days in advance.
Can I make a same-day payment?
Yes, with IRS Direct Pay you can select the current date and get credit for your payment today. However, your payment is due regardless of Direct Pay availability, so please plan ahead to avoid penalties and interest.
Can I set up recurring payments using IRS Direct Pay?
You can only submit one payment at a time using IRS Direct Pay. Alternatively, if you are making a payment against an installment agreement, consider using the Online Payment Agreement application to set up recurring payments. Be aware that interest and penalties will be charged on any unpaid balances.
I lost my Direct Pay confirmation number, can I retrieve it?
Unfortunately, the Direct Pay application cannot currently retrieve your confirmation number once you leave the application.
What if there are insufficient funds in my account?
If your payment is returned, you will receive a payment return notice in the mail notifying you to resubmit your payment. A penalty may be assessed, and you will receive an additional notice notifying you of the amount.
Can I make a payment using an international bank account?
IRS Direct Pay requires a U.S. bank routing number (ABA). This nine-digit number is generally printed on checks or is available from your bank. If you have an account with an international bank that has a U.S. affiliate, the bank may be able to provide the routing number. Please note that IRS Direct Pay does not accept SWIFT codes.
Is IRS Direct Pay different from EFTPS?
Yes. While you can use either application to make individual tax payments online, IRS Direct Pay doesn't require a registration process.
What browsers does IRS Direct Pay support?
IRS Direct Pay is tested for optimal use with the following browser and operating system combinations: IE11 (and higher) on Windows 7, Firefox 38 (or higher), Safari 8 and 9 on iOS, and Chrome 42 (and higher) on Android 4 and 5. If you use some other combination, you can likely still use IRS Direct Pay, but if you experience issues other payment options are available.