Contact the Return Preparer Program




PTIN questions

Live Chat 

Note: We cannot answer questions specific to your PTIN account via web chat. Please call the PTIN Information Line at the number below if you have an account-specific question.

PTIN Account Information Line - Toll-Free: 877-613-PTIN (7846) 
Toll Number for International Callers: +1 915-342-5655 
Hearing Impaired Callers TTY:
Hours of Operation: Monday - Friday, 8 a.m. - 5 p.m. (CST)

Scheduling for the IRS Special Enrollment Examination (to become an Enrolled Agent):

Primary Toll-Free: 800-306-3926
Hours of Operation: Monday - Friday, 8 a.m. - 8 p.m. (ET)

Note: This line only answers questions regarding the SEE.

IRS Continuing Education Provider questions:

Primary Toll Free: 888-316-7581 
Toll Number: +1-916-738-8001 
Hours of Operation: Monday - Friday, 8 a.m. to 5 p.m. (PT)

Note: This line only answers questions related to IRS CE Providers and assists with CE Provider system technical issues.

Office of Enrollment questions:

Primary Toll Free: 855-472-5540  Hours of Operation: Monday - Friday, 6:30 a.m. - 5 p.m. (CST)

Note: This line only answers enrollment questions, including those about the status of Form 23, Application to Practice Before the IRS, or Form 8554, Application for Renewal to Practice Before the IRS.


Note: This mailbox is not for IRS employee verification. If you are trying to confirm whether someone is an actual IRS employee because you received an unsolicited visit, phone call, or email claiming to be from the IRS, please visit Report Phishing.

This mailbox is only for the IRS Enrolled Agent Program. We will not respond to other inquiries.

Mailing Address: 
Internal Revenue Service  
Enrolled Agent Policy & Management  
P.O. Box 33968  
Detroit, MI 48232

Submit a name/address change request or proof of CE credits via fax at
855-889-7959, or by regular mail.

PTIN System

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