UPDATE: As we navigate the challenges posed by the spread of the coronavirus (COVID-19) and in accordance with orders from federal and local health authorities, PTIN representatives are unable to access PTIN account information or answer account specific questions at this time. Representatives are still available for general questions only.
Note: We cannot answer questions specific to your PTIN account via web chat. Please call the PTIN Information Line at the number below if you have an account-specific question.
Scheduling for the IRS Special Enrollment Examination (to become an Enrolled Agent):
Primary Toll-Free: 800-306-3926
Hours of Operation: Monday - Friday, 8 a.m. - 8 p.m. (ET)
Note: This line only answers questions regarding the SEE.
IRS Continuing Education Provider questions:
Primary Toll Free: 888-316-7581
Toll Number: +1-916-738-8001
Hours of Operation: Monday - Friday, 8 a.m. to 6 p.m. (ET)
Note: This line only answers questions related to IRS CE Providers and assists with CE Provider system technical issues.
Office of Enrollment questions:
Primary Toll Free: 855-472-5540
Hours of Operation: Monday - Friday, 6:30 a.m. - 5 p.m. (CST)
Note: This line only answers enrollment questions, including those about the status of Form 23, Application to Practice Before the IRS, or Form 8554, Application for Renewal to Practice Before the IRS.
Note: This mailbox is not for IRS employee verification. If you are trying to confirm whether someone is an actual IRS employee because you received an unsolicited visit, phone call, or email claiming to be from the IRS, please visit Report Phishing.
This mailbox is only for the IRS Enrolled Agent Program. We will not respond to other inquiries.
Internal Revenue Service
Enrolled Agent Policy & Management
P.O. Box 33968
Detroit, MI 48232
Submit a name/address change request or proof of CE credits via fax at
855-889-7959, or by regular mail.
Renewal and registration remain open for 2020