Free File Fillable Forms account and access help

Free File Fillable Forms accounts are for the current filing year only. A prior-year user ID and password will not work.

Create a new account each year. 

1. Select I forgot my user ID or I forgot my password on the sign-in page.
2. Enter the requested information and continue.
3. Enter the verification code and follow the prompts.

Account recovery works only for an account created for the current filing year.

1. Confirm that the email address and phone number are correct.
2. Make sure the phone is a 10-digit U.S. cell phone number and can receive SMS text messages.
3. Check spam, junk and filtered email folders.
4. Use a desktop or laptop and a current recommended browser.

You must complete both email and phone verification to create the account.

You cannot recover the account without access to the phone number or email address used to create it. Technical support cannot restore that access.

Create another current-year account with contact information you can use. Save the new User ID and password in a secure place.

1. Sign out and close Free File Fillable Forms.
2. Close other programs and browser sessions.
3. Open one current recommended browser and clear the browser cache.
4. Turn off autofill, pop-up blockers and tracking blockers for the site.
5. Sign in and try the step again.

If the same error continues, note the exact screen, message and step before you contact support.

In rare cases, access to Free File Fillable Forms from some regions may be blocked due to security concerns. Technical support cannot remove it, bypass it or create an exception.

If you are not able to access Free File Fillable Forms review other filing options.

No. Free File Fillable Forms account support cannot verify or trace a tax payment. An accepted return does not confirm that a payment successful.

Use the payment help page to find the correct IRS tool. Check a tax payment.

Contact account support only after you complete the steps above and the site is available from your location.

Describe the exact screen, message and step where the problem occurs. Include your User ID if you have one, but never send your password, Social Security number, ITIN, physical address, bank information or a copy of your return.

Contact account support.