Information For...

For you and your family
Standard mileage and other information

Forms and Instructions

Individual Tax Return
Instructions for Form 1040
Request for Taxpayer Identification Number (TIN) and Certification
Request for Transcript of Tax Return


Employee's Withholding Allowance Certificate
Employer's Quarterly Federal Tax Return
Employers engaged in a trade or business who pay compensation
Installment Agreement Request

Popular For Tax Pros

Amend/Fix Return
Apply for Power of Attorney
Apply for an ITIN
Rules Governing Practice before IRS

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Online Tools and Resources

The IRS issues more than 9 out of 10 refunds in less than 21 days. Choosing e-file and direct deposit remains the fastest and safest way to file an accurate income tax return and receive a refund. Mailed returns (individuals or business) will generally be processed within 4 - 6 weeks.



Expecting a refund?

  • The IRS issues more than 9 out of 10 refunds in less than 21 days.

When to check status of your refund:

  • Within 24 hours after we've received your e-filed tax return; or
  • 4 weeks after mailing your paper return.

You should only call if:

  • It has been 3 weeks or more since you filed electronically (11 weeks if Form 8379, Injured Spouse was included);
  • It has been more than 6 weeks since you mailed your paper return (14 weeks if Form 8379, Injured Spouse was included); or
  • Where’s My Refund? directs you to contact us.

To check the status of your amended return:

  • You must wait 3 weeks after filing the form before using Where’s My Amended Return? tool.

You should only call if:

  • It has been more than 16 weeks since you mailed the amended return; or
  • The Where’s My Amended Return? tool directs you to call us


  • Most correspondence requires approximately 45-90 days for processing.
  • Correspondence regarding identity theft cases generally requires 120 days for resolution.

Telephone and Local Assistance

We experience very high call volumes, especially during filing season. If your issue cannot be resolved online, use the appropriate telephone assistance line.

Prepare for your call

We care about protecting your identity. Our call center professionals take great care to make certain that they only discuss your personal information with you or someone you authorize to speak on your behalf. To ensure that you do not have to call back, please have the following documents ready.

If you’re calling about your own account:

Before you call, make sure you know or have the following information handy:

  • Social Security cards and birth dates for those who were on the return you are calling about
  • An Individual Taxpayer Identification Number (ITIN) letter if you don’t have a Social Security number (SSN)
  • Filing status – Single, Head of Household, Married Filing Joint or Married Filing Separate
  • Your prior-year tax return. We may need to verify your identity before answering certain questions
  • A copy of the tax return you’re calling about
  • Any letters or notices we sent you

If you are calling about someone else’s account:

Our call center professionals will only speak with the taxpayer or their legally designated representative.

Before you call, make sure you have the following information handy:

Deceased taxpayer concerns

Be prepared to fax:

IRS phone numbers

Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted. Residents of Alaska and Hawaii should follow Pacific time. Puerto Rico phone lines are open 8 a.m. to 8 p.m. local time.

Call Wait Times
Filing Season
(January - April)
  • Telephone service wait times can average 15 minutes. Some telephone service lines may have longer wait times.
  • Telephone service wait times are higher on Monday and Tuesday, during Presidents Day weekend and around the April tax filing deadline.
Post-Filing Season
(May - December)
  • Telephone service wait times can average 27 minutes. Some telephone service lines may have longer wait times.
  • Telephone service wait times are generally higher on Monday and Tuesday.



TTY/TDD for people with hearing impairments

Individuals who are deaf or hard of hearing may use their choice of federal or state relay service (through videophone, AIM, computer, Captioned Telephone (Captel), or TTY) to call any of our other published numbers.

Exempt organizations, retirement plan administrators, and government
877-829-5500 (Monday through Friday, 8 a.m. to 5 p.m. local time)

Estate and gift
866-699-4083 (Monday through Friday, 8 a.m. to 3:30 p.m. Eastern time, for Form 706, United States Estate (and Generation-Skipping Transfer) Tax Return and Form 709, United States Gift (and Generation-Skipping Transfer) Tax Return only)

Excise tax function
866-699-4096 (Monday through Friday, 8 a.m. to 6 p.m. Eastern time)

If you live outside the United States
Hours of availability vary by location. Please see our International Services page.

Free tax help
Certain taxpayers may qualify for free tax assistance.

Face-to-face assistance
In certain areas, the IRS has local offices you may visit to receive assistance. All offices operate by appointment.


  • You must generally have an appointment to receive assistance at a local office.
  • Appointment availability will vary by tax issue and office location.
  • Taxpayer Assistance Centers are closed on federal holidays.
  • Use the Taxpayer Assistance Locator tool to find an office near you, and then call 844-545-5640 to schedule an appointment.