Online Tools and Resources Get a Tax Transcript Order a tax transcript Transcript types Alternatives if you can’t verify your identity to get your transcript online Get a letter of non-filing Get Transcript Frequently Asked Questions Check Refund Status Where’s My Refund? Access Your Online Account Refund less than expected Received a refund but wasn't expecting one Lost refund Frequently Asked Questions Expecting a refund? The IRS issues most refunds in less than 21 days. When to check status of your refund: Within 24 hours after we've received your e-filed tax return; or 4 weeks after mailing your paper return. You should only call if: It has been 3 weeks or more since you filed electronically (11 weeks if Form 8379, Injured Spouse was included); It has been more than 6 weeks since you mailed your paper return (14 weeks if Form 8379, Injured Spouse was included); or Where’s My Refund? directs you to contact us. Get the latest information on IRS operations and services. File a Return Getting ready Incorrect, lost, or never received W-2 Individual Taxpayer Identification Number (ITIN) Filing help Free tax preparation help Choose a tax professional Filing File an accurate return and use e-file and direct deposit to avoid delays. Free File your return E-file options for individual taxpayers Direct deposit your refund File for a deceased taxpayer Filing past due tax returns Sign your e-filed return with your adjusted gross income (AGI) Note: You can’t get your AGI over the phone. To get your AGI quickly, order a tax transcript online or access your Online Account. Filing by mail Find a Mailing Address It’s taking us longer to process mailed documents including paper tax returns. We’re processing all mail in the order we receive it. Do not file a second tax return or call the IRS. Get the latest information on IRS operations and services. Common questions Use our Interactive Tax Assistant to answer your tax-related questions, such as: Are your unemployment benefits taxable? Should you file? What is your filing status? Are your Social Security benefits taxable? Is your pension or annuity taxable? Payments and Penalties Payments Payment options Payment plan or installment agreement View your balance and payment activity Help for struggling taxpayers Offer in Compromise Liens and levies Understanding a federal tax lien Understanding a levy Publication 594, The IRS Collection ProcessPDF Resolve a dispute Office of Appeals Prevent future tax bill Tax Withholding Estimator Estimated payments Penalties Penalty relief/abatement Letter from the IRS Understanding your IRS notice or letter Verify your identity (5071C) Verify your identity (4883C) We changed your return (CP12) Imminent levy notification (CP504) Income reporting or payment error (CP2000) Balance due reminder (CP71A) Dependent’s Social Security number listed on another return (CP87A) Change your language preference for written communications from the IRS It’s taking us longer to process mailed documents including paper tax returns. We’re processing all mail in the order we receive it. Do not file a second tax return or call the IRS. Get the latest information on IRS operations and services. Correct/Amend a Return Should you file an amended return Where’s My Amended Return? Amended Return Frequently Asked Questions To check the status of your amended return: You must wait 3 weeks after filing the form before using Where’s My Amended Return? tool. You should only call if: It has been more than 16 weeks since you mailed the amended return; or The Where’s My Amended Return? tool directs you to call us. Identity Theft, Fraud and Scams Identity theft Identity Theft Central Taxpayer Guide to Identity Theft Protect your data IRS notice 4883C or CP01 Verify your identity Get an Identity Protection PIN (IP PIN) Scams Report phishing, calls and email scam Fraud How to report suspected tax fraud activity Make a complaint about a tax return preparer Business Topics E-file your employment taxes Apply for an e-file signature PIN Employer Identification Numbers (EIN) Apply for an EIN online File Form 2290 online It’s taking us longer to process mailed documents including paper tax returns. We’re processing all mail in the order we receive it. Do not file a second tax return or call the IRS. Get the latest information on IRS operations and services. Telephone and Local Assistance If you mailed a tax return or letter and haven’t yet heard from us, don’t call or file a second return. Find expected wait times for current IRS operations and services. IRS Phone Numbers and Tax Help Options Telephone assistors can help with many topics but see the list of topics our assistors can’t address. Verify your identity when you call Our representatives must verify your identity before discussing your personal information. Have the following ready when you call: Individuals Social Security numbers (SSN) and birth dates Individual Taxpayer Identification Number (ITIN) for taxpayers without a Social Security number Filing status – single, head of household, married filing joint, or married filing separate Prior-year tax return Tax return you’re calling about Any correspondence we sent to you Third parties calling for someone else Verbal or written authorization to discuss the account Taxpayer’s name, SSN or ITIN Tax return you're calling about Valid Form 8821, Tax Information Authorization or Form 2848, Power of Attorney and Declaration of Representative Preparer tax identification number or personal identification number Third parties calling for a deceased taxpayer Death certificate Court approval letter or our IRS Form 56, Notice Concerning Fiduciary Relationship (for estate executors) IRS phone number - Call Wait Times Filing Season (January - April) Telephone service wait times can average 4 minutes. Some telephone service lines may have longer wait times. Telephone service wait times are higher on Monday and Tuesday, during Presidents Day weekend and around the April tax filing deadline. Post-Filing Season (May - December) Telephone service wait times can average 13 minutes. Some telephone service lines may have longer wait times. Telephone service wait times are generally higher on Monday and Tuesday. Our help lines are open Monday through Friday. Residents of Alaska and Hawaii should follow Pacific time. Phone lines in Puerto Rico are open from 8 a.m. to 8 p.m. local time. Individuals800-829-1040 7 a.m. to 7 p.m. local time Businesses800-829-4933 7 a.m. to 7 p.m. local time Non-profit taxes877-829-5500 8 a.m. to 5 p.m. local time Estate and gift taxes (Form 706/709)866-699-4083 10 a.m. to 2 p.m. Eastern time Excise taxes866-699-4096 8 a.m. to 6 p.m. Eastern time Overseas callers Use our International Services page. Callers who are hearing impaired TTY/TDD 800-829-4059 Interpretation Services If you can't find the answers to your tax questions on IRS.gov, we can offer you help in more than 350 languages with the support of professional interpreters. For assistance in Spanish, call 800-829-1040. For all other languages, call 833-553-9895. You will reach an IRS assistor who can: Provide an interpreter over the phone, or Schedule an appointment for you at one of our local Taxpayer Assistance Centers so you can get help face-to-face. Please note, our local offices provide assistance only on specific topics. Requesting a face-to-face meeting for help Many questions can be answered using the services on the Let Us Help You page. If you still need help, IRS Taxpayer Assistance Centers (TACs) provide tax help when a tax issue can’t be handled online or by phone. All TACs now provide service by appointment, so you’ll know in advance that you can get the service you need without long wait times. You can find the office closest to you with our Taxpayer Assistance Locator tool. Once you find your local office, see what services are available. Or, on the IRS2Go app, under the Stay Connected tab, choose the Contact Us option and click on “Local Offices.” Then, call 844-545-5640 to schedule an appointment. IRS offices are closed on federal holidays. Free Tax Return Help Available Certain taxpayers may qualify to get free tax return preparation and electronic filing help at a location near where they live. For more information, see Volunteer Income Tax Assistance and Tax Counseling for the Elderly. Taxpayer Advocate Service If you’re having tax problems because of financial difficulties or immediate threat of adverse action and you haven’t been able to resolve them with the IRS, the Taxpayer Advocate Service (TAS) may be able to help you. Tools Free File Your Return Change Your Address Get an Identity Protection PIN (IP PIN) View Your Account Information Earned Income Tax Credit Assistant Other Topics Individual Taxpayer Identification Number (ITIN) Unemployment Benefits Deceased Taxpayer Bankruptcy Disaster Relief Injured Spouse Claims Affordable Care Act (ACA) Retirement and IRA Free Help from Volunteers
