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Exclamation reminder   Important: Before you call, check out the topics people ask about most. We have high call volumes and encourage you to click on one of these hot topics for faster service.
Online Tools and Resources
Telephone Assistance

We experience very high call volumes, especially during filing season. If your issue cannot be resolved online, use the appropriate telephone assistance line.

  • IRS Phone Numbers

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    Prepare for your call

    We care about protecting your identity. Our call center professionals take great care to make certain that they only discuss your personal information with you or someone you authorize to speak on your behalf. To ensure that you do not have to call back, please have the following documents ready.

    If you’re calling about your own account:

    Before you call, make sure you know or have the following information handy:

    • Social Security cards and birth dates for those who were on the return you are calling about
    • An Individual Taxpayer Identification Number (ITIN) letter if you don’t have a Social Security number (SSN)
    • Filing status – Single, Head of Household, Married Filing Joint or Married Filing Separate
    • Your prior-year tax return. We may need to verify your identity before answering certain questions
    • A copy of the tax return you’re calling about
    • Any letters or notices we sent you

    If you are calling about someone else’s account:

    Our call center professionals will only speak with the taxpayer or their legally designated representative.

    Before you call, make sure you have the following information handy:

    Deceased taxpayer concerns

    Be prepared to fax:

    IRS phone numbers

    Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted. Residents of Alaska and Hawaii follow Pacific time. Puerto Rico phone lines are open 8 a.m. to 8 p.m. local time.



    People with hearing impairments:
    800-829-4059 (TDD) See Tax Topic 102.

    Exempt organizations, retirement plan administrators, and government:
    877-829-5500 (Monday through Friday, 8 a.m. to 5 p.m. local time)

    Estate and gift:
    866-699-4083 (Monday through Friday, 8 a.m. to 4 p.m. Eastern time; Forms 706 United States Estate (and Generation-Skipping Transfer) Tax Return and 709, United States Gift (and Generation-Skipping Transfer) Tax Return only)

    Excise tax function:
    866-699-4096 (Monday through Friday, 8 a.m. to 6 p.m. Eastern time)

    If you live outside the United States
    Hours of availability vary by location. Please see our International Services page.

    Face-to-face assistance
    In certain areas, the IRS has local offices you may visit to receive assistance. All offices operate by appointment.


Page Last Reviewed or Updated: 21-Mar-2017