Let Us Help You
|Important: Before you call, check out the topics people ask about most. We have high call volumes and encourage you to click on one of these hot topics for faster service.|
- Decide if you should file
- Determine your filing status
- Incorrect, lost, or never received W-2
- Direct deposit your refund
- Are your Social Security benefits taxable
- Is your pension or annuity taxable
- Extend your time to file
- Correct an error after filing
When to check status of your refund:
- Within 24 hours after we've received your e-filed tax return; or
- 4 weeks after mailing your paper return.
- If you claim the Earned Income Tax Credit or the Additional Child Tax Credit on your tax return, the IRS must hold your refund until at least February 15.
You should only call if:
Liens and levies
Resolve a Dispute
To check the status of your amended return:
- You must wait 3 weeks after filing the form before using Where’s My Amended Return? tool.
You should only call if:
- It has been more than 16 weeks since you mailed the amended return; or
- The Where’s My Amended Return? tool directs you to call us
Credits, exemptions, and payments
We experience very high call volumes, especially during filing season. If your issue cannot be resolved online, use the appropriate telephone assistance line.
Prepare for your call
We care about protecting your identity. Our call center professionals take great care to make certain that they only discuss your personal information with you or someone you authorize to speak on your behalf. To ensure that you do not have to call back, please have the following documents ready.
If you’re calling about your own account:
Before you call, make sure you know or have the following information handy:
- Social Security cards and birth dates for those who were on the return you are calling about
- An Individual Taxpayer Identification Number (ITIN) letter if you don’t have a Social Security number (SSN)
- Filing status – Single, Head of Household, Married Filing Joint or Married Filing Separate
- Your prior-year tax return. We may need to verify your identity before answering certain questions
- A copy of the tax return you’re calling about
- Any letters or notices we sent you
If you are calling about someone else’s account:
Our call center professionals will only speak with the taxpayer or their legally designated representative.
Before you call, make sure you have the following information handy:
- Verbal or written authorization to discuss the account
- The ability to verify the taxpayer’s name, SSN/ITIN, tax period, form(s)
- PTIN or PIN if you are a third party designee
- A current, completed, and signed Form 8821, Tax Information Authorization or
- A completed and signed Form 2848, Power of Attorney and Declaration of Representative
Deceased taxpayer concerns
Be prepared to fax:
- The deceased taxpayer’s death certificate, and
- Either copies of Letters Testamentary approved by the court, or IRS Form 56, Notice Concerning Fiduciary Relationship (for estate executors)
IRS phone numbers
Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted. Residents of Alaska and Hawaii follow Pacific time. Puerto Rico phone lines are open 8 a.m. to 8 p.m. local time.
People with hearing impairments:
800-829-4059 (TDD) See Tax Topic 102.
Exempt organizations, retirement plan administrators, and government:
877-829-5500 (Monday through Friday, 8 a.m. to 5 p.m. local time)
Estate and gift:
866-699-4083 (Monday through Friday, 8 a.m. to 4 p.m. Eastern time; Forms 706 United States Estate (and Generation-Skipping Transfer) Tax Return and 709, United States Gift (and Generation-Skipping Transfer) Tax Return only)
Excise tax function:
866-699-4096 (Monday through Friday, 8 a.m. to 6 p.m. Eastern time)
If you live outside the United States
Hours of availability vary by location. Please see our International Services page.
In certain areas, the IRS has local offices you may visit to receive assistance. All offices operate by appointment.